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[ Company Profile - ITO service provider ]

Type:

SUPPLIER

Company name:

COMPUTER TELEPHONY ASIA CO., LTD.

Relationship sought:

Looking for Strategic Business Partners, System Integrators, Consutants for regional expansion. We already have customers in China and UK and inquiries from prospect partners/Interested companies are most welcome. Our solution and services are big success in UK and regional market. Interested companies want to leverage our success in their home countries like Bangladesh, Vietnam, SriLanka, Indonesia etc can also join us for value added personalized services in their respective countries.

Contact person:

Mr. Vivek Shah

Position:

International Business Development Manager

Main contact e-mail address:

VivekS@ctasia.com

Mail address:

Electrolux Building, 11th Floor, Zone B, 1910, New Petchburi Road, Bangapi, Huay Kwang, Bangkok- 103

Country:

THAILAND

Alternate e-mail address:

sales@ctasia.com

Web site address:

www.ctasia.com

Telephone number(s):

+66 2 730 2888

Fax number(s):

+66 2 730-2828

Established (year):

1997

Legal form:

Total number of employees:

 50

Delivery capacity:

Description:

CT Asia, specializing in developing and implementing Multimedia Contact Center solutions. With years of experience in Systems Integration and R&D designs of contact center applications, CT Asia has obtained a solid track record for implementing optimal Contact Center solutions as well as CRM/Contact Center consultancy. Some of the clients who have benefited from our expertise ranges from Telecommunication, Banking, Insurance, Government, University, Oil , Internet Service Providers to many e-Commerce companies.

We have a very strong customer base (38 biz customers) and have 3 fortune 500 company as our customer. Our company is growing steady @150 % annual since its existence.

Value proposition:

Cost Reduction and Value to Customers
Enhancing relationship in B2B, B2C, G2C
Proven Solution running at 38 companies and growing
3 World Class/ Fortune 500 companies as our customer
Excellent Global 24X7 service
Proven Project Management tools
Global Business model for IT Projects

Vertical market experiences:

Telecommunication, Banking/ Finance, Insurance, ISP, Retail, Universities

Technologies used:

Borland C++, Java, Visual Basic, Delphi
.Net,
Oracle,
SQL Server, Oracle and many more

Key products:

InfoCentrix Suite: Multimedia contact center
-Interactive Voice Response (IVR),
-Fax-on-Demand (FoD),
-Computer Telephony Integration (CTI)
-Automatic Call Distribution (ACD)
-Outbound Dialer (Auto, Preview, Predictive)
-Web Collaboration (Web Chat, Co- Browse, Call back)
Knowledge Service (Help Desk- CRM)
-Problem tracking and resolution
E-mail Management

Key services:

Consultancy
System integration
Turn-key contact center/call center software solutions
Project based software related to Call Center/ Contact Center

Software engineering process:

Fully defined and documented

Project management process:

Fully defined and documented

Quality assurance process:

Fully defined and documented

Quality certification:

Security/privacy/IPP measures:

Language skills:

English, Thai, Malay, Mandarin