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Market & outsourcing watch
2005
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Find papers, articles, opinions - developed
by EuroITX.com and others - as well as
news and links on ICT and off-shore outsourcing market
development in Europe and globally.
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January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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December |
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Extending India’s leadership in the
global IT and BPO industries |
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Based on the industry's experience
over the last three years and the
changing nature of customer needs, the
report underlines the fact that a new
approach needs to be followed by
Indian IT companies in the coming
years, to extend their global
leadership position. |
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From Russia with Love |
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India and China may get all the
offshoring press, but Russia's in the
game too. While India gets all the
attention in offshore outsourcing,
Russia has expanded steadily over the
last few years and is rapidly becoming
a major destination for American
offshore software development
business. |
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IT Outsourcing Destination: Russia |
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There is a lot written about Russian
IT and software development
capabilities, and the opinions are so
diverse that no other country, in our
view, has experienced such
polarization of analysts and other
influencers towards Russia. |
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Building an offshore presence |
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Outsourcing remains a key part of the
IT strategy of many organisations, to
the extent that it there are now
estimated to be in excess of 10,000
vendors in more than 175 countries
claiming to offer some form of
offshore outsourcing service. |
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French doubts grow over the benefits
of offshoring |
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French businesses are becoming
sceptical about the cost benefits of
offshoring, the practice of moving
work to cheaper overseas locations.
But companies believe investing in
overseas markets can save jobs at
home, according to a survey published
by the consultants KPMG and Medef, the
French employers’ group. |
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Global ITO and BPO trends for 2006 |
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Globalized IT outsourcing – is it a
viable option to onshore outsourcing?
Discrete outsourcing – is it a
preferred sourcing strategy? Will
established providers be able to
continue to command premium pricing?
Tactical vs. Transformational approach
to services globalization – What are
clients really looking for? Are there
any shifts in the value that is being
sought from engagements? Supplier
markets – which are the emerging ones?
Is China really a threat to India? |
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Traditional procurement processes are
leading to sub-optimal BPO deals |
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Alsbridge, the Independent Advisors on
Outsourcing, Shared Services and
Offshoring, today publishes the
findings from a recently completed
Supplier Think-tank focused on the
industry’s mainstream procurement
process. The think-tank, which took
place in November 2005, drew together
ten BPO experts from different
Supplier companies to discuss the BPO
sourcing process. |
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OFFSHORING 2006: BEYOND BANGALORE |
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High-tech manufacturers are gushing
about China. Brazil offers the great
benefit of being in the same time
zone. Russia has a pipeline of
talented young engineers and
mathematicians. Poland and its
neighbors, the Czech Republic, Romania
and Hungary, are attracting interest.
And watch out for the Philippines. |
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China, Lethargy Pose Threat to Indian
Offshoring Success |
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India will have to pull up its socks
if it has to retain its edge in the
global offshoring scenario as China is
rapidly catching up with improved
communication and training facilities
in English, world-class infrastructure
and strong urban facilities. |
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India faces offshore IT skills crisis
by 2010 |
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A huge IT skills shortage and poor
physical infrastructure could threaten
India's position as the leading
offshore outsourcing location by 2010,
according to a new report. |
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The crucial challenges of offshoring |
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The lure of potentially massive
savings in wage and benefit costs may
continue to fuel the global offshoring
movement, but companies cannot remain
blind to the wide range of people
management issues this raises both
overseas and at home. |
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Ukrainian Hi-Tech Initiative |
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Ukrainian Hi-Tech Initiative is a
leading Ukrainian alliance in Offshore
Software Development and IT industry. |
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The Politics and Economics of Offshore
Outsourcing |
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During the presidential campaign of
2004, no economic issue generated more
heat or shed less light than the
debate over offshore outsourcing. |
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Lessons in how to succeed at
offshoring |
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First-time offshoring customers often
encounter a rash of unexpected
difficulties, such as lower-than-
anticipated cost savings and the need
to send IT managers overseas for
extended periods to resolve project
problems. |
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IDG launches ‘Services Outsourcing
World’ |
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International Data Group announced the
launch of Services OutSourcing World,
which will provide business
information to purchasers of
outsourced information technology and
business process services. |
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Offshoring Awimowehs to Africa |
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Botswana is emerging as an attractive
location, according to a new report;
telco costs and stereotypes are
limiting factors.
More fromVNU.net |
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Offshoring And Beyond |
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Business-process offshoring is still a
nascent industry. By McKinsey
estimates, in 2002 it was worth $32
billion to $35 billion--just 1% of the
$3 trillion worth of business
functions that could be performed
remotely. |
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Indian IT market comes of age |
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After years of astronomical growth,
the question of how long the Indian
outsourcing model can continue its
sustained rise is becoming more
pressing. |
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November |
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India: Desperately Seeking Talent |
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As the economy booms, companies are
scrambling to find, and keep, skilled
Indian workers |
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AT Kearney: Annual Global Services
Location Index |
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India and China are the top
outsourcing destinations, followed by
South-East Asian countries. While,
India's lead over China is still very
large, it has slightly reduced as
compared to 2004. Wage inflation and
increased competition are cited as the
reasons for the reduction of the lead. |
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The French Warm to Offshoring |
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The United Kingdom may have led the
trend in outsourcing to India a decade
ago, when British Airways moved its
back-end business processes there, but
now a couple of large French companies
are warming to the cost savings
associated with shipping work to the
subcontinent. |
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Outsourcing works better when based on
trust |
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Organisations that develop their
firm’s outsourcing relationships based
upon mutual trust rather than relying
on punitive service level agreements
and penalties will benefit from a
“trust dividend” worth as much as 40%
of the total value of a contract,
according to research by the Warwick
Business School. |
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Possibilities and Pitfalls of
Outsourcing |
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Outsourcing has become a $4
trillion-a-year business, according to
Dun and Bradstreet. Outsourcing
potentially enables businesses to
reduce costs and concentrate on core
competencies while transferring
noncore business processes, thereby
providing more effective goods and
services elsewhere. |
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Information Kit: offshore outsourcing |
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Fundamental changes rock IT
outsourcing |
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The global outsourcing market is
undergoing "fundamental changes"
including a dramatic shift to more
business process outsourcing (BPO), an
increase in the number of players, and
a reduction in total deal value.
Read more |
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Dubai: The next big thing in
outsourcing? |
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Dubai has kicked off an effort to land
some of the outsourcing work that is
heading to countries with low labour
costs like China and India. |
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What is KPO? |
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KPO involves offshoring of knowledge
intensive business processes that
require specialised domain expertise,
thus delivering high value to
organisations by providing business
expertise rather than just process
expertise. |
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UK
firms 'up pace of outsourcing' |
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The number of UK financial services
jobs outsourced to low-cost centres
abroad is expected to soar to 180,000
by 2010, according to a survey. |
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Report outlines concerns and
opportunities in offshoring |
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Canada needs to do more to protect
vulnerable knowledge industry jobs,
while at the same time seizing the
opportunities presented by offshoring
and outsourcing, says a new report
from PricewaterhouseCoopers. |
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Legal outsourcing: India to get 79,000
jobs |
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India has huge potential in legal
outsourcing, with the number of jobs
in the field increasing to 79,000 by
2015, a study by an American research
firm has said. |
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Gartner slams outsourcing myths |
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Organisations are embarking on
outsourcing without thinking through
the complex train of consequences |
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MOOS - Offshoring tracking tools on
line |
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Two new tools have been added to MOOS
(Making Offshore Outsourcing
Sustainable) to facilitate the
reporting of offshore activities.
These tools are the MOOS tracker, used
to find information about upcoming and
on-going cases of relocation, and the
MOOS questionnaire, used to collect
more in depth information to better
understand the context and impact of
offshoring activities. |
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Outsourcing captures Europe's
imagination |
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Europe, slowly but surely, could
become one of the leading markets for
offshore contracts. |
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India
becomes a hub for healthcare
outsourcing |
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Advanced healthcare services are fast
emerging with Business Process
outsourcing (BPO) and Information
Technology Enabled Services (ITES)
units in India after the Information
Technology, banking and legal
outsourcing showed incredible
performances. |
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Indian outsourcing boom may end
abruptly |
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If America and Western Europe go into
a deep recession, Indian outsourcing
sector will collapse like a falling
ball from a plane. |
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New Obstacles Dogging Outsourcing
Customers |
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"Ninety percent of outsourcing deals
fail because customers don't measure
the results of the work being done,"
said Keith Fiveson, managing
consultant at ITESA, a New York-based
consulting firm. |
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Study adds more fuel to the
outsourcing fire |
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A new report that says offshore
outsourcing lowers production costs
for IT vendors and leads to creation
of hundreds of thousands of jobs is
being attacked by the Electrical and
Electronics Engineers-USA (IEEE-USA),
an association for U.S. IT workers.
More |
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Cost, scale still drive outsourcing
globally |
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Largely most customers are still
looking at cost, time to market –
bandwidth and scale that you get in
India in a much more rapid time. |
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European IT SMEs in India |
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A study, from late 2004, looks at how European SMEs are
leveraging Indian offshore
capabilities to reignite and sustain
growth, improve financial performance
and capture new markets. May be not
all the numbers and market
developments are completely valid now,
but the SME cases presented in the
paper are worth reading. |
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Problems with offshoring |
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Trends in overseas outsourcing and the
implications for nations riding this
global wave. |
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October |
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September |
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Sourcing of IT-Services to Offshore
Destinations |
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The report covers both offshore and
nearshore outsourcing. After
examining the forces driving global
outsourcing, the report discusses
critical success factors in an
offshoring relationship, and the
process to follow to effectively
evaluate and select offshore suppliers
and integrate supplier and parent
operations – considering the
cross-cultural factors also. Download
from
here
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Mapping Offshore Markets Update 2005
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Overall, India and Canada retain their
dominant position in the ITO and BPO
industries. However India's weaknesses
in certain segments have resulted in
opportunities being exploited by newer
offshoring destinations. Poland, for
example has shown remarkable growth as
an outsourcing destination in both ITO
and BPO. After registration download
from
here
. |
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Ensuring India's offshoring
future |
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The country must not only produce more
top-quality engineers but also show
the world the depth and quality of its
talent in other fields—and in cities
beyond Bangalore and Mumbai. |
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UK tops European outsourcing league |
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Britain extended its lead as the top
European outsourcer during the second
quarter of 2005, according to
research. |
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PWC: Offshoring Set to Double in the
Financial Services Sector by 2008 |
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The scale of offshoring in the
financial services sector is set to
virtually double by 2008, according to
PricewaterhouseCoopers latest survey
entitled Offshoring in the financial
services industry: Risks and rewards.
Download the survey
here
. |
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SURVEY: RETENTION HOT, BUSINESS
INTELLIGENCE NOT |
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Polling some 90 IT executives from its
roster of members, the Society for
Information Management (SIM) announced
some surprising preliminary results. |
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Forrester urges European outsourcing
re-think |
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European businesses need to change the
criteria they use for assessing
outsourcing contracts, according to
analyst Forrester Research. |
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Indian labour shortage may affect
offshoring, says Gartner |
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A shortage in skilled labour is
negatively affecting the Indian call
centre industry and is likely to get
worse, according to Gartner. The
analyst firm predicts that the
shortage will impact on the cost,
quality and security of offshore
projects. |
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10 Ways to Get Offshoring Right |
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Establish a precedent of open, honest
communication at the start and spend
extra time with potential vendors.
Building personal relationships can
bolster the institutional
relationship. Experts urge regular
visits to offshore vendors and
investing time to get to know
individuals in both business. |
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More firms eye offshoring, but results
mixed - study |
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More financial companies around the
world expect to send work to overseas
centres to cut costs over the next few
years, although many firms are unhappy
with the service they get. |
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Microsoft Web plan takes aim at Google |
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Microsoft will take aim at rival
Google next week with a new Web
development plan. |
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European tech giants form software
consortium |
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British Telecom, Nokia, SAP and
Siemens are among a dozen or so
high-tech companies lining up to
support efforts to strengthen Europe's
position in the global software and
information technology industries. |
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Poor testing key to outsourcing
failure |
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Testing carried out during
out-sourcing projects is alarmingly
under funded and rarely thoroughly
conducted, according to research by
testing company IS Integration and the
National Outsourcing Association. |
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Perspective: The Philippines
Offshoring Opportunity |
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The Philippines has emerged as a
strong player in the rapidly evolving
offshoring industry, competing
successfully with India and other
low-wage destinations in creating
value. After registration download the
report
here
. |
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Ensuring India's offshoring
future |
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The country must not only produce more
top-quality engineers but also show
the world the depth and quality of its
talent in other fields—and in cities
beyond Bangalore and Mumbai. Read the
article after registration. |
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The Emerging Global Labor Market -
recap from June 2005 |
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A three-part series explores the
impact of offshoring services on
specific industries, economies, wages,
and employment and how companies
should select offshore locations. Part
I looks at the potential and actual
demand for offshore talent in eight
sectors. Part II evaluates the
suitable labor pool for various
services occupations around the world.
And Part III examines the fit between
demand and supply of remote labor and
implications for employment, wages,
and location selection. After
registration download the
report
here
. |
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August |
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Offshoring is expected to grow |
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Global service delivery (GSD), or
“offshoring,” is expected to grow
during the coming 18 months,
particularly among companies with
three to five years of GSD experience,
concludes a new TPI study undertaken
in mid-2005. After registration download the
report
here
. |
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India tries exam to boost quality of
outsourcing |
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India has launched a national entry
exam aimed at improving the quality of
graduates recruited into call-center
and IT positions in the country's
booming outsourcing industry. |
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Indian IT leader sees China as
formidable threat |
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The Indian IT industry should not be
complacent about competitive vibes
emerging from China and Eastern
Europe, Wipro Technologies Chairman
Azim Premji said Tuesday. |
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Challenges before Indian call centres |
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The Indian contact centre market
continues to grow, providing offshore
investors with services at prices that
are much lower than those found in
western locations. Investors across
verticals in both North America and
the United Kingdom have been quick to
use Indian call centre services, and
despite recent negative press,
evidence suggests that this trend is
set to continue. However, market
maturity and increased competition
from other emerging offshore locations
means outsourcing service providers
will need to overcome significant
challenges. |
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The benefits of a long-distance
relationship |
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Unfortunately, most companies miss out
on the benefits of offshoring because
they view it as an opportunity to
lower costs in the short term rather
than as a long-term strategic
decision. Such a narrow view can lead
to operational problems and even
threaten the viability of the
enterprise itself. |
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'DIY' offshore outsourcing on the
increase |
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Four out of five large UK companies
will increase their offshore
outsourcing over the next two to three
years - but many will go for a DIY
approach rather than using outsourcing
companies. |
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How to keep data safe when outsourcing
offshore |
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As U.S. businesses, policy-makers and
security experts work to stem the tide
of data thefts, an equal or greater
vulnerability lurks overseas -- the
level of network and physical security
at outsourced operations of U.S.
corporations. |
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July |
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How to Improve Outsourcer
Relationships |
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Tips and insights on improving
outsourcing relationships. |
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Establishing a successful operation in
Macedonia -
 |
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MCA (www.mca.org.mk)
and Macedonia IT (www.macedonia-it.com)
published a comprehensive guide on
setting up business operations in
Macedonia. The 70 page document
provides detailed answers to most
questions a business would need to
know before considering Macedonia as
an offshore outsourcing destination. |
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The greater picture of the offshoring
puzzle |
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The recently released World Trade
Report of the WTO focuses on trade in
services. A separate chapter examines
the offshoring of services, especially
of IT, from the US to India. |
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Poor relationships hamper deals... |
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Three quarters of CIOs identified
difficulty in managing relationships
with partners as their biggest
outsourcing headache. The survey is
downloadable
(registration required). |
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Deutsche Bank Research & BITKOM:
Offshoring report 2005 |
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The offshoring of business processes
has so far had a limited impact on the
job situation in Germany. The demand
for offshore services is likely to
grow. The offshore service providers
are more bullish about the potential
cost advantages than their clients.
These are a few of the conclusions in
the DB Research & BITKOM study.
Download
 |
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WTO:
World Trade Report - offshoring
covered |
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In its annual trade report, issued
last week, the World Trade
Organization concluded what many
advocates of offshore outsourcing have
been saying for some time: that
offshoring is good for both buyers and
sellers of IT and business-process
services--and the countries in which
they operate.
Read further & download
 |
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Study Predicts Increase in Offshoring |
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By 2008, 4.1 million service-side jobs
worldwide will be performed outside
the country where the service is sold,
according to a study that the McKinsey
Global Institute released in June. Yet
the number is a fraction of the total
number of jobs -- 160 million -- that
could potentially be offshored. After
registration download the full
report
here
. |
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June |
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How France can win from
offshoring |
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The cost benefits have started to
tempt more and more French companies.
Instead of resisting the trend, policy
makers should explore the ways France
could gain from it. After registration download the
report
here
. |
|
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Gartner: Five reasons why offshore
deals go bust |
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Businesses will spend more than US$50
billion on offshore and near-shore
outsourcing by 2007, but many of the
offshore projects will fail because of
poor planning, according to a recent
report from Gartner. |
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Offshore Salaries: Vietnam Is
Cheapest, But India Is Still A Bargain |
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If offshore outsourcing is driven
primarily by the search for cheap IT
labor, then Vietnam could become the
next hot spot for far-flung software
development. |
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Offshore outsourcing satisfaction
drops |
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DiamondCluster International's annual
study of information technology
outsourcing found that the number of
buyers satisfied with their
"offshoring" providers has fallen from
79 percent to 62 percent. In addition,
the number of buyers prematurely
terminating an outsourcing
relationship has doubled to 51
percent. |
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One in five outsourcing deals are
terminated |
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One in five organisations outsourcing
their IT has terminated the contract
during the last year after failing to
get the expected benefits, according
to a new study. |
|
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European
market survey on software and IT
services |
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CBI has published its annual survey on
Software and IT services. The survey
is especially useful for service
providers in low cost destinations. |
|
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Ventoro: Offshore 2005 Research Report |
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What does it take to make your
Offshoring or offshore outsourcing
strategy a success? Over the past
several months, Ventoro has polled
5,231 executives around the globe
asking just that question. The results
may surprise you! |
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May |
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Contract negotiations |
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A clear, fair and well-negotiated
contract provides the basis for an
effective and happy long-term
outsourcing partnership. The key
elements of the contract address
service-level agreements, penalties
and rewards, timeframes and
measurements, regular reviews, and
exit strategies. |
|
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Why Offshore Outsourcing Projects Fail |
|
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Some recent examples of failed
offshore outsourcing have made
headlines and become hotly debated
among opponents and supporters of
outsourcing. |
|
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South Africa: Outsourcing IT Often
Leaves Companies Out of Pocket |
|
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A STAGGERING 41% of local companies
which have outsourced some of their
information technology facilities
complain that the deals turned sour.
Often the service provider hired to
run the facilities provided poor
service delivery, with 67% of
disillusioned customers blaming that
for the failure of the deal. |
|
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UK report highlights the risks of
offshore outsourcing |
|
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The Financial Services Authority (FSA)
has warned that offshore outsourcing
can damage market confidence and
consumer protection and hinder the
ability to reduce financial crime
::
Report Download
:: |
|
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How To Outsource |
|
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Are you considering outsourcing a
customer support or software
development project? Here are some
practical tips, oriented towards South
Asian facilities but relevant to North
American outsourcing providers. |
|
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The new offshore outsourcing rules |
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Indian companies, forced to compete
against their peers by offering
services to overseas clients at
rock-bottom fees, are finding it
impossible to honor those contracts
and have begun to simply drop clients
who won't raise their payments,
according to a new Forrester Research
report completed by Stephanie Moore, a
vice president at the Cambridge,
Mass.-based firm. |
|
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Exploding the myths of offshoring :
Mckinsey |
|
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Far from damaging the economy of the
United States, offshoring should
enable its companies to direct
resources to next-generation
technologies and ideas—if public
policy doesn't get in the way. |
|
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Outsourcing research center |
|
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Outsourcing Reconsidered? |
|
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A new book claims that many offshore
projects are bound to return to the
United States. Executives interviewed
cite management challenges, customer
complaints, and the rising costs of
foreign labor. |
|
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Outsourcing on the brink of changes |
|
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Outsourcing advisors TPI report that
the "Big Six" (Accenture, ACS,
Computer Sciences, EDS,
Hewlett-Packard and IBM) consulting
firms have suffered a catastrophic
drop in their share of new outsourcing
contracts. |
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April |
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March |
|
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Global offshore outsourcing: huge
increase by 2015 |
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Gartner says less than 5% of IT jobs
in the United States and other
developed countries are currently
"offshored." By 2015, however, that
number will rise to 30%. |
|
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Offshoring IT operations in the PRC |
|
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With large numbers of well-qualified
potential employees, low labour costs
and rapidly developing infrastructure,
the People's Republic of China ("PRC")
is becoming an increasingly
competitive location for offshoring
operations. |
|
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Dutch Govt to Assist Philippines to
Promote IT-Enabled Services |
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The Center for the Promotion of
Imports from Developing Countries
(CBI), a Dutch organization, is
assisting the Philippines in promoting
its business process outsourcing (BPO)
to European countries. Trade and
Industry Senior Undersecretary Thomas
G. Aquino said the CBI is supporting
the Bureau of Export Trade Promotion
(DTI-BETP) embarked on an integrated
program to promote Philippine BPO. |
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Outsourcing spotlight on EU |
|
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Outsourcing projects from the European
Union are expected to double in the
next five years. TPI, the outsourcing
advisory firm, feels that Indian ITeS
and BPO companies should shift focus
from the US to medium and large-sized
companies in the UK and Western
Europe. |
|
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Outsourcing: The new phase of EU
business |
|
|
While the United States has largely
become familiar with such terms as
"outsourcing" and "offshoring," the
European Union is also embracing, for
better or for worse, a new way of
doing domestic business. |
|
 |
CIO Insight Magazine Releases The
Global Outsourcing Report |
|
|
India is the most competitive and
popular technology outsourcing
destination in the world in 2005,
according to the Global Outsourcing
Report and, China will be the No. 1
technology outsourcing country in 10
years. The Global Outsourcing Report
2005 is the first-of-its-kind report
to rank countries based on the
opportunities, costs and risks they
present for IT outsourcing, both now
and in the future. The report is
downloadable from
CIO Insight - Whiteboard |
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Most call centre outsourcing deals
fail to achieve target, says Gartner |
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Of the organisations that outsource
their customer service and call
centres - including the IT systems -
80% will fail to achieve their targets
for costs savings, according to a
Gartner report. |
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The Next Wave Of Offshoring |
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Around the world, a quiet revolution
is taking place. It wasn't planned, it
isn't political. But it is steadily
marching, some might say leaping
along, and-even if we wanted to-it
can't be stopped. The revolution's
name is offshoring, and while the
concept is not new-manufacturing jobs
have been moved to countries such as
China and Mexico for years-what is
different of late is the huge number
of white-collar jobs that are being
relocated abroad, and at a tempo and
scale never witnessed before. |
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Eastern European IT outsourcers take
aim at EU |
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The plummeting US dollar has meant
that eastern European outsourcing
companies are now touting for business
in the EU. |
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Next up for offshoring: SMEs |
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Small and mid-sized businesses (SMEs)
are poised to take up outsourcing and
offshoring in increasing numbers,
according to industry group the
National Outsourcing Association (NOA). |
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The World Economic Forum’s Global
Information Technology Report 2004-05
was released |
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The World Economic Forum’s Global
Information Technology Report 2004-05
released today stated that
outsourcing, which offered strategic
and economic benefits to companies,
was fast moving from peripheral
activities to core areas like
manufacturing, customer management and
information technology. |
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Your financial secrets are headed
overseas |
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Security and privacy are at the heart
of the question. |
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Offshoring is good for the EU |
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"Delocalisation", the shifting of work
to low-cost countries, has been
greatly exaggerated as a threat to
European jobs and is good for the
European economy overall, an
unpublished European Commission study
says. |
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Infrastructure outsourcing poised to
grow |
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In terms of IT budgets, there is zero
or just 1-2 per cent growth.
Outsourcing is a way of stretching the
budget and savings from this source
are funded into innovations. |
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How to turn a cooking fat company to
Wipro? |
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Listen to the father of outsourcing,
Wipro's chairman, Azim Premji. He has
turned a company selling cooking fat
to one of India's premier IT service
provider. |
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Gartner: Outsourcing costs more than
in-house |
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Outsourced customer service
operations can cost almost a third
more than those retained in-house,
according to a new study by Gartner.
More on this subject |
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MOOS - pan-European trade union
strategy to offshoring |
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MOOS is a pn-European trade union
project which aims to develop rules
and guidance for stakeholders for
making offshore outsourcing
sustainable in social and economic
terms. |
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Key Offshoring Trends for 2005 |
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Clearly, as offshoring gains momentum
globally, the debate on whether to
offshore or not is now truly over. The
savings are just too hard to ignore.
In 2003-2004, according to the
National Association of Software and
Services Companies (NASSCOM)
estimates, offshoring to India
provided cost savings between 40-50
percent. This year offshore will
generate savings of 25-30 percent and
in some cases even in the 30-40
percent range. |
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Belarus Attempts to Become the Eastern
European Bangalore |
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For a long time outsourcing buyers
have praised India as a source of
low-priced yet high-quality IT
workforce. Today the country enjoys
the lion's share of offshore IT
outsourcing business. India's IT
services export reached $12.6 billion
in 2003-2004, according to India's IT
and telecom minister Dayanidhi Maran.
Inspired by India's success, a number
of nations, including Eastern Europe,
have recently started looking for
their niche in the IT outsourcing
arena. |
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Outsourcing backlash replaced with
indifference |
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Last year, it seemed that a day
wouldn't go by without some kind of
study claiming that IT jobs where
moving overseas in droves and that
India, and then later, China, were
destined to take over the world. But
now it looks like outsourcing has shed
much of its controversial aura while
quietly reshaping the global
marketplace. |
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Looking back March 2004: Why Europe is
indifferent to outsourcing |
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Europe has a great tradition of
innovation and excellence in business
and commerce. There are globally
competitive companies in European
industries like banking, insurance,
telecoms, automobiles and many others.
But there is an odd mix of factors
that make Europe less amenable to
global sourcing of services. |
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Accenture: Indonesia's Outsourcing
Outlook Dim |
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Indonesia's aspirations to rival China
and India as a global corporate
services outsourcing destination are
stymied by negative perceptions of the
country's stability, an Accenture Ltd.
(ACN) executive said recently. |
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European market 2004: Can Germany win
from Offshoring? |
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European companies have joined the
movement to offshore service jobs to
low-wage nations. A new perspective by
the McKinsey Global Institute
analyzing the impact of offshoring on
Germany – Europe's largest outsourcer
after the U.K. |
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IOM to Shift Business Processes to
Philippines |
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International Organization for
Migration (IOM), an intergovernmental
agency in charge of managing migration
issues worldwide, is shifting a major
portion of its business processes from
its main office in Geneva,
Switzerland, to the Philippines. |
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Avoiding Culture Clash in Outsourcing |
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To find a good fit between an
outsource firm and an organization, it
is essential to understand what
corporate culture means. |
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Conference slams SA telecoms |
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Tomlin: “If there is no sense of
urgency, the opportunities will just
go by and SA will be left out of the
outsourcing arena.” |
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February |
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Competition grows for global
offshoring |
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India and China will be the main
winners from an increase in offshoring
but Eastern Europe is also set to
benefit, according to CEO Briefing, a
report published this week by the
Economist Intelligence Unit. |
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Offshoring QA and Testing Services |
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Outsourcing QA and testing is gaining
momentum in the IT industry. This
article highlights this emerging trend
with a particular focus on the
offshore component. It also discusses
factors to think through when
selecting an offshore QA and testing
partner. |
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Managing the outsourcing relationship |
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Partners foster successful outsourcing
relationships when they explore their
respective expectations, capabilities
and cultures, appreciate one another's
goals and requirements, and understand
what deficiencies must be overcome and
what differences must be reconciled. |
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NASSCOM: Outsourcing challenges ahead |
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The Indian IT Enabled Services (ITES)
and Business Process Outsourcing (BPO)
companies face important challenges
such as privacy, rising interest
rates, supplier risks, regulations and
technology convergence, says the
National Association of Software and
Services Companies (Nasscom). |
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China and India |
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China and India's software industries
are forging closer ties, as the
world's two most populous countries
are becoming the most favoured
offshore software outsourcing
destinations. |
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Go Finland |
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Finland is inviting Indian IT houses
to come up and set up shop in the
country. Easy access to European,
Nordic, Russian and Baltic markets,
skilled manpower and superior
infrastructure as some of the selling
points for investing in the country.
More:
Invest in Finland |
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Outsourcing financial services |
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Financial services businesses
throughout the world are increasingly
using third parties to carry out
activities that the businesses
themselves would normally have
undertaken. Industry research and
surveys by regulators show financial
firms outsourcing significant parts of
their regulated and unregulated
activities. These outsourcing
arrangements are also becoming
increasingly complex. |
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The weak link: healthcare outsourcing
to India |
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Indian business process outsourcing
(BPO) companies that focus on medical
transcription may find it hard to
capture business in the $800-million
US healthcare market. |
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Keep the core business in house - or
may be not |
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A new view holds that nearly every
function in your business -- strategic
or not -- should be a candidate for
outsourcing. |
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January |
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Offshoring an unstoppable force in IT
- Europe 2005 |
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The offshoring of IT jobs is a growing
trend that not even legislation can
stop. Over the last three years the
number of IT jobs offshored by France,
Germany, Hong Kong, Japan, the UK and
the US should increase by around
826,000, with a value of $51.6bn, the
report predicts. |
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2004 overview: Outsourcing and
offshoring |
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India, IT strikes and multi-billion
pound deals dominated the outsourcing
news headlines in 2004, the year when
sending IT work overseas made its mark
and became a mainstream issue. |
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Problems in Bangalore |
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As a location for IT outsourcing,
Bangalore, India, is still the place
to be. But the boom in offshore
outsourcing is also putting strains on
the infrastructure in Bangalore, which
faces stiff competition from other
cities. |
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Healthcheck on Global Operations |
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This is the latest in neoIT's popular
free monthly whitepaper series that
addresses timely topics related to the
global sourcing industry. This month's
"Healthcheck" examines the issues and
criteria for analyzing and evaluating
offshore operations. |
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The value of global outsourcing market
hist $163 billion in 2004 |
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The market grew 37% but was
characterised by a larger number of
smaller deals and greater competition
among vendors |
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Europe outsourcing capital of the
world
::
TPI |
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Europe has overtaken the US as the
world's
leading market for outsourcing
contracts, a report has claimed. |
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Offshore 100 |
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Offshore
100 is published by NeoIT and Managing
Offshore. Offshore 100 honors 100
global companies that demonstrate
leadership, innovation and outstanding
performance in information-technology
(ITO) and business process outsourcing
(BPO).
Read also EuroITX.com comments on
Offshore 100. |
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