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Market & outsourcing watch
2005
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Find papers, articles, opinions - developed
by EuroITX.com and others - as well as
news and links on ICT and off-shore outsourcing market
development in Europe and globally.
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January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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December |
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Extending India’s leadership in the
global IT and BPO industries |
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Based on the industry's experience
over the last three years and the
changing nature of customer needs, the
report underlines the fact that a new
approach needs to be followed by
Indian IT companies in the coming
years, to extend their global
leadership position. |
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From Russia with Love |
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India and China may get all the
offshoring press, but Russia's in the
game too. While India gets all the
attention in offshore outsourcing,
Russia has expanded steadily over the
last few years and is rapidly becoming
a major destination for American
offshore software development
business. |
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IT Outsourcing Destination: Russia |
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There is a lot written about Russian
IT and software development
capabilities, and the opinions are so
diverse that no other country, in our
view, has experienced such
polarization of analysts and other
influencers towards Russia. |
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Building an offshore presence |
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Outsourcing remains a key part of the
IT strategy of many organisations, to
the extent that it there are now
estimated to be in excess of 10,000
vendors in more than 175 countries
claiming to offer some form of
offshore outsourcing service. |
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French doubts grow over the benefits
of offshoring |
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French businesses are becoming
sceptical about the cost benefits of
offshoring, the practice of moving
work to cheaper overseas locations.
But companies believe investing in
overseas markets can save jobs at
home, according to a survey published
by the consultants KPMG and Medef, the
French employers’ group. |
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Global ITO and BPO trends for 2006 |
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Globalized IT outsourcing – is it a
viable option to onshore outsourcing?
Discrete outsourcing – is it a
preferred sourcing strategy? Will
established providers be able to
continue to command premium pricing?
Tactical vs. Transformational approach
to services globalization – What are
clients really looking for? Are there
any shifts in the value that is being
sought from engagements? Supplier
markets – which are the emerging ones?
Is China really a threat to India? |
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Traditional procurement processes are
leading to sub-optimal BPO deals |
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Alsbridge, the Independent Advisors on
Outsourcing, Shared Services and
Offshoring, today publishes the
findings from a recently completed
Supplier Think-tank focused on the
industry’s mainstream procurement
process. The think-tank, which took
place in November 2005, drew together
ten BPO experts from different
Supplier companies to discuss the BPO
sourcing process. |
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OFFSHORING 2006: BEYOND BANGALORE |
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High-tech manufacturers are gushing
about China. Brazil offers the great
benefit of being in the same time
zone. Russia has a pipeline of
talented young engineers and
mathematicians. Poland and its
neighbors, the Czech Republic, Romania
and Hungary, are attracting interest.
And watch out for the Philippines. |
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China, Lethargy Pose Threat to Indian
Offshoring Success |
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India will have to pull up its socks
if it has to retain its edge in the
global offshoring scenario as China is
rapidly catching up with improved
communication and training facilities
in English, world-class infrastructure
and strong urban facilities. |
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India faces offshore IT skills crisis
by 2010 |
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A huge IT skills shortage and poor
physical infrastructure could threaten
India's position as the leading
offshore outsourcing location by 2010,
according to a new report. |
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The crucial challenges of offshoring |
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The lure of potentially massive
savings in wage and benefit costs may
continue to fuel the global offshoring
movement, but companies cannot remain
blind to the wide range of people
management issues this raises both
overseas and at home. |
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Ukrainian Hi-Tech Initiative |
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Ukrainian Hi-Tech Initiative is a
leading Ukrainian alliance in Offshore
Software Development and IT industry. |
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The Politics and Economics of Offshore
Outsourcing |
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During the presidential campaign of
2004, no economic issue generated more
heat or shed less light than the
debate over offshore outsourcing. |
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Lessons in how to succeed at
offshoring |
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First-time offshoring customers often
encounter a rash of unexpected
difficulties, such as lower-than-
anticipated cost savings and the need
to send IT managers overseas for
extended periods to resolve project
problems. |
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IDG launches ‘Services Outsourcing
World’ |
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International Data Group announced the
launch of Services OutSourcing World,
which will provide business
information to purchasers of
outsourced information technology and
business process services. |
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Offshoring Awimowehs to Africa |
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Botswana is emerging as an attractive
location, according to a new report;
telco costs and stereotypes are
limiting factors.
More fromVNU.net |
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Offshoring And Beyond |
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Business-process offshoring is still a
nascent industry. By McKinsey
estimates, in 2002 it was worth $32
billion to $35 billion--just 1% of the
$3 trillion worth of business
functions that could be performed
remotely. |
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Indian IT market comes of age |
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After years of astronomical growth,
the question of how long the Indian
outsourcing model can continue its
sustained rise is becoming more
pressing. |
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November |
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India: Desperately Seeking Talent |
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As the economy booms, companies are
scrambling to find, and keep, skilled
Indian workers |
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AT Kearney: Annual Global Services
Location Index |
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India and China are the top
outsourcing destinations, followed by
South-East Asian countries. While,
India's lead over China is still very
large, it has slightly reduced as
compared to 2004. Wage inflation and
increased competition are cited as the
reasons for the reduction of the lead. |
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The French Warm to Offshoring |
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The United Kingdom may have led the
trend in outsourcing to India a decade
ago, when British Airways moved its
back-end business processes there, but
now a couple of large French companies
are warming to the cost savings
associated with shipping work to the
subcontinent. |
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Outsourcing works better when based on
trust |
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Organisations that develop their
firm’s outsourcing relationships based
upon mutual trust rather than relying
on punitive service level agreements
and penalties will benefit from a
“trust dividend” worth as much as 40%
of the total value of a contract,
according to research by the Warwick
Business School. |
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Possibilities and Pitfalls of
Outsourcing |
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Outsourcing has become a $4
trillion-a-year business, according to
Dun and Bradstreet. Outsourcing
potentially enables businesses to
reduce costs and concentrate on core
competencies while transferring
noncore business processes, thereby
providing more effective goods and
services elsewhere. |
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Information Kit: offshore outsourcing |
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Fundamental changes rock IT
outsourcing |
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The global outsourcing market is
undergoing "fundamental changes"
including a dramatic shift to more
business process outsourcing (BPO), an
increase in the number of players, and
a reduction in total deal value.
Read more |
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Dubai: The next big thing in
outsourcing? |
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Dubai has kicked off an effort to land
some of the outsourcing work that is
heading to countries with low labour
costs like China and India. |
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What is KPO? |
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KPO involves offshoring of knowledge
intensive business processes that
require specialised domain expertise,
thus delivering high value to
organisations by providing business
expertise rather than just process
expertise. |
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UK
firms 'up pace of outsourcing' |
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The number of UK financial services
jobs outsourced to low-cost centres
abroad is expected to soar to 180,000
by 2010, according to a survey. |
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Report outlines concerns and
opportunities in offshoring |
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Canada needs to do more to protect
vulnerable knowledge industry jobs,
while at the same time seizing the
opportunities presented by offshoring
and outsourcing, says a new report
from PricewaterhouseCoopers. |
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Legal outsourcing: India to get 79,000
jobs |
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India has huge potential in legal
outsourcing, with the number of jobs
in the field increasing to 79,000 by
2015, a study by an American research
firm has said. |
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Gartner slams outsourcing myths |
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Organisations are embarking on
outsourcing without thinking through
the complex train of consequences |
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MOOS - Offshoring tracking tools on
line |
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Two new tools have been added to MOOS
(Making Offshore Outsourcing
Sustainable) to facilitate the
reporting of offshore activities.
These tools are the MOOS tracker, used
to find information about upcoming and
on-going cases of relocation, and the
MOOS questionnaire, used to collect
more in depth information to better
understand the context and impact of
offshoring activities. |
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Outsourcing captures Europe's
imagination |
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Europe, slowly but surely, could
become one of the leading markets for
offshore contracts. |
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India
becomes a hub for healthcare
outsourcing |
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Advanced healthcare services are fast
emerging with Business Process
outsourcing (BPO) and Information
Technology Enabled Services (ITES)
units in India after the Information
Technology, banking and legal
outsourcing showed incredible
performances. |
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Indian outsourcing boom may end
abruptly |
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If America and Western Europe go into
a deep recession, Indian outsourcing
sector will collapse like a falling
ball from a plane. |
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New Obstacles Dogging Outsourcing
Customers |
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"Ninety percent of outsourcing deals
fail because customers don't measure
the results of the work being done,"
said Keith Fiveson, managing
consultant at ITESA, a New York-based
consulting firm. |
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Study adds more fuel to the
outsourcing fire |
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A new report that says offshore
outsourcing lowers production costs
for IT vendors and leads to creation
of hundreds of thousands of jobs is
being attacked by the Electrical and
Electronics Engineers-USA (IEEE-USA),
an association for U.S. IT workers.
More |
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Cost, scale still drive outsourcing
globally |
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Largely most customers are still
looking at cost, time to market –
bandwidth and scale that you get in
India in a much more rapid time. |
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European IT SMEs in India |
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A study, from late 2004, looks at how European SMEs are
leveraging Indian offshore
capabilities to reignite and sustain
growth, improve financial performance
and capture new markets. May be not
all the numbers and market
developments are completely valid now,
but the SME cases presented in the
paper are worth reading. |
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Problems with offshoring |
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Trends in overseas outsourcing and the
implications for nations riding this
global wave. |
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October |
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September |
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Sourcing of IT-Services to Offshore
Destinations |
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The report covers both offshore and
nearshore outsourcing. After
examining the forces driving global
outsourcing, the report discusses
critical success factors in an
offshoring relationship, and the
process to follow to effectively
evaluate and select offshore suppliers
and integrate supplier and parent
operations – considering the
cross-cultural factors also. Download
from
here
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Mapping Offshore Markets Update 2005
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Overall, India and Canada retain their
dominant position in the ITO and BPO
industries. However India's weaknesses
in certain segments have resulted in
opportunities being exploited by newer
offshoring destinations. Poland, for
example has shown remarkable growth as
an outsourcing destination in both ITO
and BPO. After registration download
from
here
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Ensuring India's offshoring
future |
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The country must not only produce more
top-quality engineers but also show
the world the depth and quality of its
talent in other fields—and in cities
beyond Bangalore and Mumbai. |
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UK tops European outsourcing league |
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Britain extended its lead as the top
European outsourcer during the second
quarter of 2005, according to
research. |
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PWC: Offshoring Set to Double in the
Financial Services Sector by 2008 |
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The scale of offshoring in the
financial services sector is set to
virtually double by 2008, according to
PricewaterhouseCoopers latest survey
entitled Offshoring in the financial
services industry: Risks and rewards.
Download the survey
here
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SURVEY: RETENTION HOT, BUSINESS
INTELLIGENCE NOT |
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Polling some 90 IT executives from its
roster of members, the Society for
Information Management (SIM) announced
some surprising preliminary results. |
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Forrester urges European outsourcing
re-think |
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European businesses need to change the
criteria they use for assessing
outsourcing contracts, according to
analyst Forrester Research. |
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Indian labour shortage may affect
offshoring, says Gartner |
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A shortage in skilled labour is
negatively affecting the Indian call
centre industry and is likely to get
worse, according to Gartner. The
analyst firm predicts that the
shortage will impact on the cost,
quality and security of offshore
projects. |
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10 Ways to Get Offshoring Right |
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Establish a precedent of open, honest
communication at the start and spend
extra time with potential vendors.
Building personal relationships can
bolster the institutional
relationship. Experts urge regular
visits to offshore vendors and
investing time to get to know
individuals in both business. |
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More firms eye offshoring, but results
mixed - study |
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More financial companies around the
world expect to send work to overseas
centres to cut costs over the next few
years, although many firms are unhappy
with the service they get. |
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Microsoft Web plan takes aim at Google |
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Microsoft will take aim at rival
Google next week with a new Web
development plan. |
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European tech giants form software
consortium |
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British Telecom, Nokia, SAP and
Siemens are among a dozen or so
high-tech companies lining up to
support efforts to strengthen Europe's
position in the global software and
information technology industries. |
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Poor testing key to outsourcing
failure |
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Testing carried out during
out-sourcing projects is alarmingly
under funded and rarely thoroughly
conducted, according to research by
testing company IS Integration and the
National Outsourcing Association. |
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Perspective: The Philippines
Offshoring Opportunity |
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The Philippines has emerged as a
strong player in the rapidly evolving
offshoring industry, competing
successfully with India and other
low-wage destinations in creating
value. After registration download the
report
here
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Ensuring India's offshoring
future |
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The country must not only produce more
top-quality engineers but also show
the world the depth and quality of its
talent in other fields—and in cities
beyond Bangalore and Mumbai. Read the
article after registration. |
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The Emerging Global Labor Market -
recap from June 2005 |
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A three-part series explores the
impact of offshoring services on
specific industries, economies, wages,
and employment and how companies
should select offshore locations. Part
I looks at the potential and actual
demand for offshore talent in eight
sectors. Part II evaluates the
suitable labor pool for various
services occupations around the world.
And Part III examines the fit between
demand and supply of remote labor and
implications for employment, wages,
and location selection. After
registration download the
report
here
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August |
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