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Market & outsourcing watch 2005

 
 

Find papers, articles, opinions - developed by EuroITX.com and others  - as well as news and links on ICT and off-shore outsourcing market development in Europe and globally.

January | February | March | April | May | June |

July | August | September | October | November | December |

 

December

Extending India’s leadership in the global IT and BPO industries

  Based on the industry's experience over the last three years and the changing nature of customer needs, the report underlines the fact that a new approach needs to be followed by Indian IT companies in the coming years, to extend their global leadership position.

From Russia with Love

  India and China may get all the offshoring press, but Russia's in the game too. While India gets all the attention in offshore outsourcing, Russia has expanded steadily over the last few years and is rapidly becoming a major destination for American offshore software development business.

IT Outsourcing Destination: Russia

  There is a lot written about Russian IT and software development capabilities, and the opinions are so diverse that no other country, in our view, has experienced such polarization of analysts and other influencers towards Russia.

Building an offshore presence

  Outsourcing remains a key part of the IT strategy of many organisations, to the extent that it there are now estimated to be in excess of 10,000 vendors in more than 175 countries claiming to offer some form of offshore outsourcing service.

French doubts grow over the benefits of offshoring

  French businesses are becoming sceptical about the cost benefits of offshoring, the practice of moving work to cheaper overseas locations. But companies believe investing in overseas markets can save jobs at home, according to a survey published by the consultants KPMG and Medef, the French employers’ group.

Global ITO and BPO trends for 2006

  Globalized IT outsourcing – is it a viable option to onshore outsourcing? Discrete outsourcing – is it a preferred sourcing strategy? Will established providers be able to continue to command premium pricing? Tactical vs. Transformational approach to services globalization – What are clients really looking for? Are there any shifts in the value that is being sought from engagements? Supplier markets – which are the emerging ones? Is China really a threat to India?

Traditional procurement processes are leading to sub-optimal BPO deals

  Alsbridge, the Independent Advisors on Outsourcing, Shared Services and Offshoring, today publishes the findings from a recently completed Supplier Think-tank focused on the industry’s mainstream procurement process. The think-tank, which took place in November 2005, drew together ten BPO experts from different Supplier companies to discuss the BPO sourcing process.

OFFSHORING 2006: BEYOND BANGALORE

  High-tech manufacturers are gushing about China. Brazil offers the great benefit of being in the same time zone. Russia has a pipeline of talented young engineers and mathematicians. Poland and its neighbors, the Czech Republic, Romania and Hungary, are attracting interest. And watch out for the Philippines.

China, Lethargy Pose Threat to Indian Offshoring Success

  India will have to pull up its socks if it has to retain its edge in the global offshoring scenario as China is rapidly catching up with improved communication and training facilities in English, world-class infrastructure and strong urban facilities.

India faces offshore IT skills crisis by 2010

  A huge IT skills shortage and poor physical infrastructure could threaten India's position as the leading offshore outsourcing location by 2010, according to a new report.

The crucial challenges of offshoring

  The lure of potentially massive savings in wage and benefit costs may continue to fuel the global offshoring movement, but companies cannot remain blind to the wide range of people management issues this raises both overseas and at home.

Ukrainian Hi-Tech Initiative

  Ukrainian Hi-Tech Initiative is a leading Ukrainian alliance in Offshore Software Development and IT industry.

The Politics and Economics of Offshore Outsourcing

  During the presidential campaign of 2004, no economic issue generated more heat or shed less light than the debate over offshore outsourcing.

Lessons in how to succeed at offshoring

  First-time offshoring customers often encounter a rash of unexpected difficulties, such as lower-than- anticipated cost savings and the need to send IT managers overseas for extended periods to resolve project problems.

IDG launches ‘Services Outsourcing World’

  International Data Group announced the launch of Services OutSourcing World, which will provide business information to purchasers of outsourced information technology and business process services.

Offshoring Awimowehs to Africa

  Botswana is emerging as an attractive location, according to a new report; telco costs and stereotypes are limiting factors. More fromVNU.net

Offshoring And Beyond

  Business-process offshoring is still a nascent industry. By McKinsey estimates, in 2002 it was worth $32 billion to $35 billion--just 1% of the $3 trillion worth of business functions that could be performed remotely.

Indian IT market comes of age

  After years of astronomical growth, the question of how long the Indian outsourcing model can continue its sustained rise is becoming more pressing.

November

India: Desperately Seeking Talent

  As the economy booms, companies are scrambling to find, and keep, skilled Indian workers

AT Kearney: Annual Global Services Location Index

  India and China are the top outsourcing destinations, followed by South-East Asian countries. While, India's lead over China is still very large, it has slightly reduced as compared to 2004. Wage inflation and increased competition are cited as the reasons for the reduction of the lead.

The French Warm to Offshoring

  The United Kingdom may have led the trend in outsourcing to India a decade ago, when British Airways moved its back-end business processes there, but now a couple of large French companies are warming to the cost savings associated with shipping work to the subcontinent.

Outsourcing works better when based on trust

  Organisations that develop their firm’s outsourcing relationships based upon mutual trust rather than relying on punitive service level agreements and penalties will benefit from a “trust dividend” worth as much as 40% of the total value of a contract, according to research by the Warwick Business School.

Possibilities and Pitfalls of Outsourcing

  Outsourcing has become a $4 trillion-a-year business, according to Dun and Bradstreet. Outsourcing potentially enables businesses to reduce costs and concentrate on core competencies while transferring noncore business processes, thereby providing more effective goods and services elsewhere.

Information Kit: offshore outsourcing

   

Fundamental changes rock IT outsourcing

  The global outsourcing market is undergoing "fundamental changes" including a dramatic shift to more business process outsourcing (BPO), an increase in the number of players, and a reduction in total deal value. Read more

Dubai: The next big thing in outsourcing?

  Dubai has kicked off an effort to land some of the outsourcing work that is heading to countries with low labour costs like China and India.

What is KPO?

  KPO involves offshoring of knowledge intensive business processes that require specialised domain expertise, thus delivering high value to organisations by providing business expertise rather than just process expertise.

 UK firms 'up pace of outsourcing'

  The number of UK financial services jobs outsourced to low-cost centres abroad is expected to soar to 180,000 by 2010, according to a survey.

Report outlines concerns and opportunities in offshoring  

  Canada needs to do more to protect vulnerable knowledge industry jobs, while at the same time seizing the opportunities presented by offshoring and outsourcing, says a new report from PricewaterhouseCoopers.

Legal outsourcing: India to get 79,000 jobs

  India has huge potential in legal outsourcing, with the number of jobs in the field increasing to 79,000 by 2015, a study by an American research firm has said.

Gartner slams outsourcing myths

  Organisations are embarking on outsourcing without thinking through the complex train of consequences

MOOS - Offshoring tracking tools on line

  Two new tools have been added to MOOS (Making Offshore Outsourcing Sustainable) to facilitate the reporting of offshore activities. These tools are the MOOS tracker, used to find information about upcoming and on-going cases of relocation, and the MOOS questionnaire, used to collect more in depth information to better understand the context and impact of offshoring activities.

Outsourcing captures Europe's imagination

  Europe, slowly but surely, could become one of the leading markets for offshore contracts.

 India becomes a hub for healthcare outsourcing

  Advanced healthcare services are fast emerging with Business Process outsourcing (BPO) and Information Technology Enabled Services (ITES) units in India after the Information Technology, banking and legal outsourcing showed incredible performances.

Indian outsourcing boom may end abruptly

  If America and Western Europe go into a deep recession, Indian outsourcing sector will collapse like a falling ball from a plane.

New Obstacles Dogging Outsourcing Customers

  "Ninety percent of outsourcing deals fail because customers don't measure the results of the work being done," said Keith Fiveson, managing consultant at ITESA, a New York-based consulting firm.

Study adds more fuel to the outsourcing fire

  A new report that says offshore outsourcing lowers production costs for IT vendors and leads to creation of hundreds of thousands of jobs is being attacked by the Electrical and Electronics Engineers-USA (IEEE-USA), an association for U.S. IT workers. More

Cost, scale still drive outsourcing globally

  Largely most customers are still looking at cost, time to market – bandwidth and scale that you get in India in a much more rapid time.

European IT SMEs in India

  A study, from late 2004, looks at how European SMEs are leveraging Indian offshore capabilities to reignite and sustain growth, improve financial performance and capture new markets. May be not all the numbers and market developments are completely valid now, but the SME cases presented in the paper are worth reading.

Problems with offshoring

  Trends in overseas outsourcing and the implications for nations riding this global wave.

October

Outsourcing to the Philippines: Metro Manila and Beyond

  This whitepaper goes beyond the Philippines country’s capital city, Metro Manila, which has long dominated the country’s other cities as an outsourcing destination. It brings to light eight other cities that have emerged to not only complement but also contend with Metro Manila as viable outsourcing destinations.

Outsourcing - the people issues

  Outsourcing only succeeds with the backing of the staff affected. So how should CIOs win over apprehensive employees?

As outsourcing matures, new trends emerge

  Utility services and modular, or "component," offerings are trends that are emerging as the outsourcing industry reaches a new level of maturity.

More but smaller deals being made

  Companies are spending less on outsourcing as global contract values have shrunk by a quarter this year.

 Weaknesses of the Indian BPO industry

  Even India has a long way to go in BPO services.

Selecting Metrics In Applications Outsourcing

  Outsourcing works well when there is something to measure, something to count, a pricing metric, that is repeatable and easily understood by both parties to the agreement. These metrics are simple and easy to understand and count

Losing the Offshoring War

  U.S contact center growth is being hampered by consolidation among outsourcing providers, which is expected to continue as new offshore markets emerge.

Offshore software product development is changing

  Software companies are increasingly outsourcing product development to vendors to save on time and focus on branding.

September

Sourcing of IT-Services to Offshore Destinations

  The report covers both offshore and nearshore out­sourcing. After examining the forces driv­ing global outsourcing, the report discusses critical success factors in an offshoring relationship, and the process to follow to effectively evaluate and select offshore suppliers and integrate supplier and parent operations – considering the cross-cultural factors also. Download from here .

Mapping Offshore Markets Update 2005

  Overall, India and Canada retain their dominant position in the ITO and BPO industries. However India's weaknesses in certain segments have resulted in opportunities being exploited by newer offshoring destinations. Poland, for example has shown remarkable growth as an outsourcing destination in both ITO and BPO. After registration download from here .

Ensuring India's  offshoring  future

  The country must not only produce more top-quality engineers but also show the world the depth and quality of its talent in other fields—and in cities beyond Bangalore and Mumbai.

UK tops European outsourcing league

  Britain extended its lead as the top European outsourcer during the second quarter of 2005, according to research.

PWC: Offshoring Set to Double in the Financial Services Sector by 2008

  The scale of offshoring in the financial services sector is set to virtually double by 2008, according to PricewaterhouseCoopers latest survey entitled Offshoring in the financial services industry: Risks and rewards. Download the survey here .

SURVEY: RETENTION HOT, BUSINESS INTELLIGENCE NOT

  Polling some 90 IT executives from its roster of members, the Society for Information Management (SIM) announced some surprising preliminary results.

Forrester urges European outsourcing re-think

  European businesses need to change the criteria they use for assessing outsourcing contracts, according to analyst Forrester Research.

Indian labour shortage may affect offshoring, says Gartner

  A shortage in skilled labour is negatively affecting the Indian call centre industry and is likely to get worse, according to Gartner. The analyst firm predicts that the shortage will impact on the cost, quality and security of offshore projects.

10 Ways to Get Offshoring Right

  Establish a precedent of open, honest communication at the start and spend extra time with potential vendors. Building personal relationships can bolster the institutional relationship. Experts urge regular visits to offshore vendors and investing time to get to know individuals in both business.

More firms eye offshoring, but results mixed - study

  More financial companies around the world expect to send work to overseas centres to cut costs over the next few years, although many firms are unhappy with the service they get.

Microsoft Web plan takes aim at Google

  Microsoft will take aim at rival Google next week with a new Web development plan.

European tech giants form software consortium

  British Telecom, Nokia, SAP and Siemens are among a dozen or so high-tech companies lining up to support efforts to strengthen Europe's position in the global software and information technology industries.

Poor testing key to outsourcing failure

  Testing carried out during out-sourcing projects is alarmingly under funded and rarely thoroughly conducted, according to research by testing company IS Integration and the National Outsourcing Association.

Perspective: The Philippines Offshoring Opportunity

  The Philippines has emerged as a strong player in the rapidly evolving offshoring industry, competing successfully with India and other low-wage destinations in creating value. After registration download the report here .

Ensuring India's  offshoring  future

  The country must not only produce more top-quality engineers but also show the world the depth and quality of its talent in other fields—and in cities beyond Bangalore and Mumbai. Read the article after registration.

The Emerging Global Labor Market - recap from June 2005

  A three-part series explores the impact of offshoring services on specific industries, economies, wages, and employment and how companies should select offshore locations. Part I looks at the potential and actual demand for offshore talent in eight sectors. Part II evaluates the suitable labor pool for various services occupations around the world. And Part III examines the fit between demand and supply of remote labor and implications for employment, wages, and location selection. After registration download the report here .

August

Offshoring is expected to grow

  Global service delivery (GSD), or “offshoring,” is expected to grow during the coming 18 months, particularly among companies with three to five years of GSD experience, concludes a new TPI study undertaken in mid-2005. After registration download the report here .

India tries exam to boost quality of outsourcing

  India has launched a national entry exam aimed at improving the quality of graduates recruited into call-center and IT positions in the country's booming outsourcing industry.

Indian IT leader sees China as formidable threat

  The Indian IT industry should not be complacent about competitive vibes emerging from China and Eastern Europe, Wipro Technologies Chairman Azim Premji said Tuesday.

Challenges before Indian call centres

  The Indian contact centre market continues to grow, providing offshore investors with services at prices that are much lower than those found in western locations. Investors across verticals in both North America and the United Kingdom have been quick to use Indian call centre services, and despite recent negative press, evidence suggests that this trend is set to continue. However, market maturity and increased competition from other emerging offshore locations means outsourcing service providers will need to overcome significant challenges.

The benefits of a long-distance relationship

  Unfortunately, most companies miss out on the benefits of offshoring because they view it as an opportunity to lower costs in the short term rather than as a long-term strategic decision. Such a narrow view can lead to operational problems and even threaten the viability of the enterprise itself.

'DIY' offshore outsourcing on the increase

  Four out of five large UK companies will increase their offshore outsourcing over the next two to three years - but many will go for a DIY approach rather than using outsourcing companies.

How to keep data safe when outsourcing offshore

  As U.S. businesses, policy-makers and security experts work to stem the tide of data thefts, an equal or greater vulnerability lurks overseas -- the level of network and physical security at outsourced operations of U.S. corporations.

July

How to Improve Outsourcer Relationships

  Tips and insights on improving outsourcing relationships.

Establishing a successful operation in Macedonia -

  MCA (www.mca.org.mk) and Macedonia IT (www.macedonia-it.com) published a comprehensive guide on setting up business operations in Macedonia. The 70 page document provides detailed answers to most questions a business would need to know before considering Macedonia as an offshore outsourcing destination.

The greater picture of the offshoring puzzle

  The recently released World Trade Report of the WTO focuses on trade in services. A separate chapter examines the offshoring of services, especially of IT, from the US to India.

Poor relationships hamper deals...

  Three quarters of CIOs identified difficulty in managing relationships with partners as their biggest outsourcing headache. The survey is downloadable   (registration required).

Deutsche Bank Research & BITKOM: Offshoring report 2005

  The offshoring of business processes has so far had a limited impact on the job situation in Germany. The demand for offshore services is likely to grow. The offshore service providers are more bullish about the potential cost advantages than their clients. These are a few of the conclusions in the DB Research & BITKOM study.  Download

 WTO: World Trade Report - offshoring covered

  In its annual trade report, issued last week, the World Trade Organization concluded what many advocates of offshore outsourcing have been saying for some time: that offshoring is good for both buyers and sellers of IT and business-process services--and the countries in which they operate. Read further & download

Study Predicts Increase in Offshoring

  By 2008, 4.1 million service-side jobs worldwide will be performed outside the country where the service is sold, according to a study that the McKinsey Global Institute released in June. Yet the number is a fraction of the total number of jobs -- 160 million -- that could potentially be offshored. After registration download the full report here .

June

How  France can win  from offshoring

  The cost benefits have started to tempt more and more French companies. Instead of resisting the trend, policy makers should explore the ways France could gain from it. After registration download the report here .

Gartner: Five reasons why offshore deals go bust

  Businesses will spend more than US$50 billion on offshore and near-shore outsourcing by 2007, but many of the offshore projects will fail because of poor planning, according to a recent report from Gartner.

Offshore Salaries: Vietnam Is Cheapest, But India Is Still A Bargain

  If offshore outsourcing is driven primarily by the search for cheap IT labor, then Vietnam could become the next hot spot for far-flung software development.

Offshore outsourcing satisfaction drops

  DiamondCluster International's annual study of information technology outsourcing found that the number of buyers satisfied with their "offshoring" providers has fallen from 79 percent to 62 percent. In addition, the number of buyers prematurely terminating an outsourcing relationship has doubled to 51 percent.

One in five outsourcing deals are terminated

  One in five organisations outsourcing their IT has terminated the contract during the last year after failing to get the expected benefits, according to a new study.

European market survey on software and IT services

  CBI has published its annual survey on Software and IT services. The survey is especially useful for service providers in low cost destinations.

Ventoro: Offshore 2005 Research Report

  What does it take to make your Offshoring or offshore outsourcing strategy a success? Over the past several months, Ventoro has polled 5,231 executives around the globe asking just that question. The results may surprise you!

May

Contract negotiations

  A clear, fair and well-negotiated contract provides the basis for an effective and happy long-term outsourcing partnership. The key elements of the contract address service-level agreements, penalties and rewards, timeframes and measurements, regular reviews, and exit strategies.

Why Offshore Outsourcing Projects Fail

  Some recent examples of failed offshore outsourcing have made headlines and become hotly debated among opponents and supporters of outsourcing.

South Africa: Outsourcing IT Often Leaves Companies Out of Pocket

  A STAGGERING 41% of local companies which have outsourced some of their information technology facilities complain that the deals turned sour. Often the service provider hired to run the facilities provided poor service delivery, with 67% of disillusioned customers blaming that for the failure of the deal.

UK report highlights the risks of offshore outsourcing

  The Financial Services Authority (FSA) has warned that offshore outsourcing can damage market confidence and consumer protection and hinder the ability to reduce financial crime :: Report Download ::

How To Outsource

  Are you considering outsourcing a customer support or software development project? Here are some practical tips, oriented towards South Asian facilities but relevant to North American outsourcing providers.

The new offshore outsourcing rules

  Indian companies, forced to compete against their peers by offering services to overseas clients at rock-bottom fees, are finding it impossible to honor those contracts and have begun to simply drop clients who won't raise their payments, according to a new Forrester Research report completed by Stephanie Moore, a vice president at the Cambridge, Mass.-based firm.

Exploding the myths of offshoring : Mckinsey

  Far from damaging the economy of the United States, offshoring should enable its companies to direct resources to next-generation technologies and ideas—if public policy doesn't get in the way.

Outsourcing research center

Outsourcing Reconsidered?

  A new book claims that many offshore projects are bound to return to the United States. Executives interviewed cite management challenges, customer complaints, and the rising costs of foreign labor.

Outsourcing on the brink of changes

  Outsourcing advisors TPI report that the "Big Six" (Accenture, ACS, Computer Sciences, EDS, Hewlett-Packard and IBM) consulting firms have suffered a catastrophic drop in their share of new outsourcing contracts.

April

Security worries hit offshore outsourcing

  Security and privacy concerns are becoming the biggest issue for companies considering outsourcing their IT projects to companies offshore. Companies look to cut the risk to data by looking at "near-shoring".

India’s outsourcing in a downward spiral

  Though Wipro share process went up yesterday almost 8 percent, there was a silent but very significant confession by the company that signifies start of a major downward spiral in India’s highly publicized outsourcing industry especially the IT cheap labor sector.

Disappointed corporates bring outsourcing back in house

  Many of the world's largest organisations that were quick to participate in IT and business process outsourcing are bringing operations back in-house and exploring alternatives, according to a study by Deloitte Consulting. See also - Outsourcing falls from favor :: Download

Canadian companies slow to embrace offshore outsourcing

  Canadian companies are taking a conservative approach toward offshore outsourcing and those that have ventured into the field are not fully achieving their goals.

China: Offshoring king?

  After a run of stunning good fortune, India's tech community finds itself dealing with a looming challenge from a flourishing Chinese economy.

The end of India's offshore dominance?

  Is India yesterday's news? Will China, Russia, Vietnam and Brazil become the future of information technology offshore outsourcing?

Businesses opt for offshore safety with 'big six' outsourcers

  Indian IT firms struggling to break the stranglehold in Europe

Russia is no India

  Russia may be a technologically advanced nation, but it's not about to become the outsourcing capital of the world like India, an industry expert from Gartner says.

The Hard Road To Outsourcing

  Gartner's outsourcing conference offered advice on what it takes to make outsourcing work.

March

Global offshore outsourcing: huge increase by 2015

  Gartner says less than 5% of IT jobs in the United States and other developed countries are currently "offshored." By 2015, however, that number will rise to 30%.

Offshoring IT operations in the PRC

  With large numbers of well-qualified potential employees, low labour costs and rapidly developing infrastructure, the People's Republic of China ("PRC") is becoming an increasingly competitive location for offshoring operations.

Dutch Govt to Assist Philippines to Promote IT-Enabled Services

  The Center for the Promotion of Imports from Developing Countries (CBI), a Dutch organization, is assisting the Philippines in promoting its business process outsourcing (BPO) to European countries. Trade and Industry Senior Undersecretary Thomas G. Aquino said the CBI is supporting the Bureau of Export Trade Promotion (DTI-BETP) embarked on an integrated program to promote Philippine BPO.

Outsourcing spotlight on EU

  Outsourcing projects from the European Union are expected to double in the next five years. TPI, the outsourcing advisory firm, feels that Indian ITeS and BPO companies should shift focus from the US to medium and large-sized companies in the UK and Western Europe.

Outsourcing: The new phase of EU business

  While the United States has largely become familiar with such terms as "outsourcing" and "offshoring," the European Union is also embracing, for better or for worse, a new way of doing domestic business.

CIO Insight Magazine Releases The Global Outsourcing Report

  India is the most competitive and popular technology outsourcing destination in the world in 2005, according to the Global Outsourcing Report and, China will be the No. 1 technology outsourcing country in 10 years. The Global Outsourcing Report 2005 is the first-of-its-kind report to rank countries based on the opportunities, costs and risks they present for IT outsourcing, both now and in the future. The report is downloadable from CIO Insight - Whiteboard

Most call centre outsourcing deals fail to achieve target, says Gartner

  Of the organisations that outsource their customer service and call centres - including the IT systems - 80% will fail to achieve their targets for costs savings, according to a Gartner report.

The Next Wave Of Offshoring

  Around the world, a quiet revolution is taking place. It wasn't planned, it isn't political. But it is steadily marching, some might say leaping along, and-even if we wanted to-it can't be stopped. The revolution's name is offshoring, and while the concept is not new-manufacturing jobs have been moved to countries such as China and Mexico for years-what is different of late is the huge number of white-collar jobs that are being relocated abroad, and at a tempo and scale never witnessed before.

Eastern European IT outsourcers take aim at EU

  The plummeting US dollar has meant that eastern European outsourcing companies are now touting for business in the EU.

Next up for offshoring: SMEs

  Small and mid-sized businesses (SMEs) are poised to take up outsourcing and offshoring in increasing numbers, according to industry group the National Outsourcing Association (NOA).

The World Economic Forum’s Global Information Technology Report 2004-05 was released

  The World Economic Forum’s Global Information Technology Report 2004-05 released today stated that outsourcing, which offered strategic and economic benefits to companies, was fast moving from peripheral activities to core areas like manufacturing, customer management and information technology.

Your financial secrets are headed overseas

  Security and privacy are at the heart of the question.

Offshoring is good for the EU

  "Delocalisation", the shifting of work to low-cost countries, has been greatly exaggerated as a threat to European jobs and is good for the European economy overall, an unpublished European Commission study says.

Infrastructure outsourcing poised to grow

  In terms of IT budgets, there is zero or just 1-2 per cent growth. Outsourcing is a way of stretching the budget and savings from this source are funded into innovations.

How to turn a cooking fat company to Wipro?

  Listen to the father of outsourcing, Wipro's chairman, Azim Premji. He has turned a company selling cooking fat to one of India's premier IT service provider.

Gartner: Outsourcing costs more than in-house

  Outsourced customer service operations can cost almost a third more than those retained in-house, according to a new study by Gartner. More on this subject

MOOS - pan-European trade union strategy to offshoring

  MOOS is a pn-European trade union project which aims to develop rules and guidance for stakeholders for making offshore outsourcing sustainable in social and economic terms.

Key Offshoring Trends for 2005

  Clearly, as offshoring gains momentum globally, the debate on whether to offshore or not is now truly over. The savings are just too hard to ignore. In 2003-2004, according to the National Association of Software and Services Companies (NASSCOM) estimates, offshoring to India provided cost savings between 40-50 percent. This year offshore will generate savings of 25-30 percent and in some cases even in the 30-40 percent range.

Belarus Attempts to Become the Eastern European Bangalore

  For a long time outsourcing buyers have praised India as a source of low-priced yet high-quality IT workforce. Today the country enjoys the lion's share of offshore IT outsourcing business. India's IT services export reached $12.6 billion in 2003-2004, according to India's IT and telecom minister Dayanidhi Maran. Inspired by India's success, a number of nations, including Eastern Europe, have recently started looking for their niche in the IT outsourcing arena.

Outsourcing backlash replaced with indifference

 

Last year, it seemed that a day wouldn't go by without some kind of study claiming that IT jobs where moving overseas in droves and that India, and then later, China, were destined to take over the world. But now it looks like outsourcing has shed much of its controversial aura while quietly reshaping the global marketplace.

Looking back March 2004: Why Europe is indifferent to outsourcing

 

Europe has a great tradition of innovation and excellence in business and commerce. There are globally competitive companies in European industries like banking, insurance, telecoms, automobiles and many others. But there is an odd mix of factors that make Europe less amenable to global sourcing of services.

Accenture: Indonesia's Outsourcing Outlook Dim

 

Indonesia's aspirations to rival China and India as a global corporate services outsourcing destination are stymied by negative perceptions of the country's stability, an Accenture Ltd. (ACN) executive said recently.

European market 2004: Can Germany win from Offshoring?

 

European companies have joined the movement to offshore service jobs to low-wage nations. A new perspective by the McKinsey Global Institute analyzing the impact of offshoring on Germany – Europe's largest outsourcer after the U.K.

IOM to Shift Business Processes to Philippines

 

International Organization for Migration (IOM), an intergovernmental agency in charge of managing migration issues worldwide, is shifting a major portion of its business processes from its main office in Geneva, Switzerland, to the Philippines.

Avoiding Culture Clash in Outsourcing

 

To find a good fit between an outsource firm and an organization, it is essential to understand what corporate culture means.

Conference slams SA telecoms

 

Tomlin: “If there is no sense of urgency, the opportunities will just go by and SA will be left out of the outsourcing arena.”

February

Competition grows for global offshoring

 

India and China will be the main winners from an increase in offshoring but Eastern Europe is also set to benefit, according to CEO Briefing, a report published this week by the Economist Intelligence Unit.

Offshoring QA and Testing Services

 

Outsourcing QA and testing is gaining momentum in the IT industry. This article highlights this emerging trend with a particular focus on the offshore component. It also discusses factors to think through when selecting an offshore QA and testing partner.

Managing the outsourcing relationship

 

Partners foster successful outsourcing relationships when they explore their respective expectations, capabilities and cultures, appreciate one another's goals and requirements, and understand what deficiencies must be overcome and what differences must be reconciled.

NASSCOM: Outsourcing challenges ahead

 

The Indian IT Enabled Services (ITES) and Business Process Outsourcing (BPO) companies face important challenges such as privacy, rising interest rates, supplier risks, regulations and technology convergence, says the National Association of Software and Services Companies (Nasscom).

China and India

 

China and India's software industries are forging closer ties, as the world's two most populous countries are becoming the most favoured offshore software outsourcing destinations.

Go Finland

 

Finland is inviting Indian IT houses to come up and set up shop in the country. Easy access to European, Nordic, Russian and Baltic markets, skilled manpower and superior infrastructure as some of the selling points for investing in the country. More: Invest in Finland

Outsourcing financial services

 

Financial services businesses throughout the world are increasingly using third parties to carry out activities that the businesses themselves would normally have undertaken. Industry research and surveys by regulators show financial firms outsourcing significant parts of their regulated and unregulated activities. These outsourcing arrangements are also becoming increasingly complex.

The weak link: healthcare outsourcing to India

 

Indian business process outsourcing (BPO) companies that focus on medical transcription may find it hard to capture business in the $800-million US healthcare market.

Keep the core business in house - or may be not

 

A new view holds that nearly every function in your business -- strategic or not -- should be a candidate for outsourcing.

January

Offshoring an unstoppable force in IT - Europe 2005

 

The offshoring of IT jobs is a growing trend that not even legislation can stop. Over the last three years the number of IT jobs offshored by France, Germany, Hong Kong, Japan, the UK and the US should increase by around 826,000, with a value of $51.6bn, the report predicts.

2004 overview: Outsourcing and offshoring

 

India, IT strikes and multi-billion pound deals dominated the outsourcing news headlines in 2004, the year when sending IT work overseas made its mark and became a mainstream issue.

Problems in Bangalore

 

As a location for IT outsourcing, Bangalore, India, is still the place to be. But the boom in offshore outsourcing is also putting strains on the infrastructure in Bangalore, which faces stiff competition from other cities.

Healthcheck on Global Operations

 

This is the latest in neoIT's popular free monthly whitepaper series that addresses timely topics related to the global sourcing industry. This month's "Healthcheck" examines the issues and criteria for analyzing and evaluating offshore operations.

The value of global outsourcing market hist $163 billion in 2004

 

The market grew 37% but was characterised by a larger number of smaller deals and greater competition among vendors

Europe outsourcing capital of the world :: TPI

 

Europe has overtaken the US as the world's leading market for outsourcing contracts, a report has claimed.

Offshore 100

 

Offshore 100 is published by NeoIT and Managing Offshore. Offshore 100 honors 100 global companies that demonstrate leadership, innovation and outstanding performance in information-technology (ITO) and business process outsourcing (BPO). Read also EuroITX.com comments on Offshore 100.

 

 
     
   

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