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Market & outsourcing watch
2006
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Find papers, articles, opinions - developed
by EuroITX.com and others - as well as
news and links on ICT and off-shore outsourcing market
development in Europe and globally.
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January
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February
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March
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April
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May
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June
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July
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August
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September
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October
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November
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December
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December |
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November |
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Identifying the right outsourcing
strategy |
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For far too long, the issue of
outsourcing versus insourcing has had
the proportions of a religious debate
between often fanatical supporters and
opponents of both. |
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Filipinos expand U.S. outsourcing |
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While India remains the country of
choice, call centers in the
Philippines are a booming business. |
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US firms turn to Israel as outsourcing
alternative |
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Besides lower costs, nation boasts
pool of educated, English-speaking
workers. |
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Contact Center Outsourcing: EMEA Bound |
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The Middle Eastern and African contact
center outsourcing markets will see
tremendous growth, suggests a recent
report by Frost & Sullivan. Following
the successful growth of call centers
in Central and Eastern Europe. |
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What You Need to Know to Avoid
Outsourcing Risks in 2007 |
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Risk-mitigation practices for
outsourcing for the coming year can be
segmented into six categories. |
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Seven Trends in Offshore Outsourcing
for 2007 and Why They Matter |
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Here are seven trends among the
dramatic changes that every large
enterprise and mid-size business needs
to understand when considering
offshore outsourcing in 2007. |
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Trends Highlight Changes in the Way
Companies Will Do IT Outsourcing in
2007 |
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In recent years, enterprises rarely
approached IT outsourcing (ITO) as
anything more than a commodity. Not
any more. It's quickly heating up as a
way to meet new challenges, and buyers
are lining up. |
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Outsourcing in China |
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Most providers target the burgeoning
domestic market, but a few offer a
hybrid approach that appeals to the
West. |
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Poland is preferred outsourcing
destination for HCL |
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To deliver its clients multilingual
and near shore business process
outsourcing services, HCL, India based
software and outsourcing company has
zeroed on Poland as its next delivery
center. |
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Vietnam ranks just behind India for
global outsourcing |
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HCMC, which edged out Manila and
Shanghai, possessed a pool of
high-caliber talent with more than
100,000 people graduating annually,
the report said. |
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Tricks of the BPO trade |
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Outsourcing is already commonplace,
but as it stretches from the IT
infrastructure into the back office,
the next major upheaval for the CIO is
likely to be in the form of business
process outsourcing. Patrick O'Brien
quizzes two industry leaders about
best practice in BPO. |
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October |
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Market Overview of the Americas Region
(pdf) |
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Seven destinations for global services
sourcing in the Americas region –
Canada, Mexico, Brazil, Costa Rica,
Chile, Argentina, and Nicaragua – in
terms of five factors that affect a
country’s overall suitability as a
global services sourcing destination. |
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Global City Competitiveness (pdf) |
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The Global City Competitiveness report
provides enterprises a perspective on
the current strengths and weaknesses
of various cities in order to find a
fit that meets their global sourcing
requirements. |
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Mainframe outsourcing trend beginning
to reverse |
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For the last 15 years, the overall
trend in IT has been towards
outsourcing -- but that trend is
apparently beginning to reverse. |
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Incentives mooted to lure outsourcing
to SA |
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The trade and industry department
envisages sweeping legislative changes
to improve SA’s competitiveness in a
bid to attract business services to
SA, boost job creation and foreign
direct investment. |
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The TPI Index Europe - Q32006 (PDF
file) |
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The recent TPI Index report has
pointed out a drop in global
outsourcing contracts both in terms of
value and volume claiming revised
contract durations along with contract
restructuring as the prime reasons. IT
outsourcing (ITO) is predicted to drop
by 3.6 this year but business process
outsourcing (BPO) is seen rising by 10
pct. |
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EU ICT Market to Reach GBP 644Bn in
'06 - Study |
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According to a study by the European
Information Technology Observatory
(EITO), the Information Technology and
Telecom (ICT) market in the European
Union (EU) has grown by 3 percent to
GBP 644 billion in 2006.
Download |
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Offshore outsourcing in Denmark |
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National report on offshore
outsourcing in Denmark. Danish
companies involved in offshore
outsourcing. |
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September |
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Competitiveness, Not Offshoring, Is EU
Weakness |
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Data show the euro zone's failure to
keep up with tech change, and its poor
innovation rate, pose greater problems
than cheap foreign labor. |
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Introduction to Outsourcing at Major
Software Development Project |
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The worldwide outsourcing market is
expected to grow from $161.9 billion
in 2002 to just over $235.6 billion in
2007 at a compound annual growth rate
(CAGR) of 7.8 percent. |
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SMEs embrace hybrid outsourcing |
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Survey: The Institute of Directors has
found that most small firms see
technology as critical to their future
success.
Download |
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TCS changes the rules of outsourcing |
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Tata Consultancy Services (TCS), the
largest software services company in
the country, is changing the rules of
the outsourcing game yet again. |
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CIO Forum: SMEs to ride next
offshoring wave |
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Small businesses will be the next to
benefit from offshore outsourcing -
but it might not be a route taken by
every company. |
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CIO Forum: CIOs still split on
outsourcing |
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'It's mine and you can't touch it'
versus 'why on earth would I still
want to manage that?'... |
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Avoid the "curse" of cheap outsourcing
deals |
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Outsourcing deals based on selecting
the supplier with the cheapest bid are
the most likely to run into trouble,
according to research by the London
School of Economics (LSE). |
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Czech move as nearshore outsourcing
grows |
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Infosys last week became the latest
Indian IT outsourcing specialist to
bolster its presence in Europe,
announcing plans to double the size of
its Czech “nearshore” development
centre to over 350 seats. |
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New Datamonitor report looks at future
of outsourcing |
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In its report, The Future of
Outsourcing, independent market
analysis firm Datamonitor examines
what lessons from the past the new
wave of outsourcing can learn from and
what will drive its success going
forward. |
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The future of outsourcing |
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Outsourcing is increasing its reach in
terms of vertical industry reach as
well as geographic scope. While the
firms investing in it are
wide-ranging, their individual needs
are all similar in that they need to
reduce overheads as much as possible.
Yet the outsourcing phenomenon is
rarely understood. |
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IT offshoring set to grow |
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UK companies will double offshore IT
services staff numbers by 2008,
according to analyst Ovum |
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Outsourcing Benefits Rarely Understood |
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Outsourcing is one of nearly every
industry’s necessary evils. Companies
looking to reduce overheads costs
often look to outsourcing options as a
means to fit their needs at better
costs. Yet the full scope of
outsourcing, from its weaknesses to
its potential is rarely understood. |
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August |
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July |
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June |
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Outsourcing growing in flexibility |
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Once upon a time, if someone mentioned
business process outsourcing (BPO),
one would automatically think of
India. |
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Dutch agency expands RP program to
promote BPO |
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The Center for the Promotion of
Imports from Developing Countries
(CBI) of the Netherlands is expanding
its program in the Philippines to
further enhance the competitiveness of
its business processing outsourcing
industry as an international supplier
of BPO services in the European
market. |
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Offshore to Sri Lanka: Finding Sri
Lanka’s off shoring niche launched
this week |
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An in-depth report on taking the
advantage of the potential benefits of
the newly established global trade
services, branding as an off-shore
destination of choice for
international visitors and government
policy measures will be launched this
week. |
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Contract flaws increase offshore
outsourcing risk |
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Businesses are increasing the risk of
offshore outsourcing disaster by
failing to draw up tighter contracts
when dealing with overseas service
providers, according to analyst
Gartner. |
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Unison condemns offshore medical
transcription |
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NHS trusts that outsource the
transcription of medical notes to
South Africa, the Philippines and
India received a sharp rebuke from
health union, Unison. |
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Outsourcing: The Russian Revelation |
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When Daniel Marovitz sought an
offshore partner, he scanned the
globe. "We talked about Canada,
Ireland and low-cost locations in the
United Kingdom. But it really came
down to India and Russia," said
Marovitz, chief technology officer for
global banking at Deutsche Bank's
investment banking unit, in London. |
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Russia Navigates a Bumpy Road to
Outsourcing Future |
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Opinion: The Russian outsourcing
industry, though small, is gaining
maturity and shows promise. |
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Philippine government unveils new
outsourcing plan |
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The Philippine government plans to
implement "overseas global
outsourcing" -- a new marketing
strategy that will tap Filipino
managers based in the United States to
convince American companies to
outsource their back office needs here
in exchange for financial incentives. |
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In
Depth: When Outsourcing Goes Bad |
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Lawsuits, recriminations, millions
squandered on failed projects--and
outsourcing is supposed to be a good
thing for businesses? |
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IT outsourcing 'no longer key industry
growth area' |
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Revenue from IT services reached
$624.4 billion (£336.8 billion) in
2005 after a six per cent increase
from 2004. |
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Offshore outsourcing upstarts bite at
India's heels |
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India may be the best known
destination for offshore contact
centres but 'nearshore' countries such
as Egypt also want to get a piece of
the action. |
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Datamonitor: Is Africa the new India
for contact center outsourcing? |
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Africa is becoming a hot spot as a
business process outsourcing (BPO)
destination, fueled in part by western
investments and regional efforts by
governments and private sector firms. |
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May |
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Offshoring to Romania: the right
skills at the right price |
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Countries in Central and Eastern
Europe will become the favorite
locations of Western European
companies for the migration of some
services, according to an Economist
Intelligence Unit (EIU) study. |
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UK firms start to shun offshoring |
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IT offshoring is an unpopular option
for the vast majority of UK firms. |
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Assessing Geographic Risk in Global
Outsourcing |
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Probability is nothing but common
sense reduced to calculation." Pierre
Simon Laplace (Théorie Analytique des
Probabilités, 1812) |
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China wants Indian outsourcing crumbs |
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When there is a spillover effect of IT
outsourcing from India, which is the
country most likely to receive
business? |
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India cracks down on offshoring data
security |
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India is creating a new regulatory
body to improve the level of security
for the country's offshore IT services
and business process outsourcing (BPO)
companies. |
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The Seven Deadly Sins of Outsourcing |
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Outsourcing is a source of stress,
struggle and angst for many IT
managers, and no wonder: More than
half of outsourcing agreements end up
prematurely terminated, according to a
study. |
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Outsourcing Survey 2006, Part 2: Why,
Where, and Who |
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We explore why organizations choose to
outsource, where they move it, their
use of multiple vendors, and success
factors in choosing a service provider |
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April |
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International Investment Conference on
ICT for West and Central Africa |
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24-26 October 2006, Bamako, Mali |
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Southeastern Europe pitches for
outsourcing |
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neoIT, which advices on outsourcing
issues, has issued a new white paper
on the state of readiness of the
Southeastern European (SEE) region. |
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UK firms to drive offshore outsourcing
boom |
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Demand for offshore outsourcing
services among UK and European
companies is set to increase by 50 per
cent per year over the next two years,
according to Gartner. |
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Good practice note on data protection
in outsourcing |
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This good practice note sets out what
you need to do to comply with the Data
Protection Act 1998 when you outsource
the processing of personal
information. |
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How to avoid an outsourcing disaster |
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Good governance - and leave the
techies out of it too? |
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Microsoft's Gates Sees Vietnam
Outsourcing Potential |
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Microsoft Corp.
Chairman Bill Gates said Vietnam has
the potential to develop as an
outsourcing center similar to India,
during the first visit by the world's
richest person to the Southeast Asian
nation. |
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Outsourcing Survey 2006, Part 1: What,
How Much, and How Long |
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We explore what IT is outsourcing, how
much it costs, and the length of
outsourcing contracts. |
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How to Choose an Outsourcing Partner |
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When it comes to choosing an
outsourcing partner, Google offers
over 13 million Web pages of advice.
Most outsourcing providers work hard
to satisfy their clients, yet many
fall short. |
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The Three- or Four-Year Itch |
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To succeed, relationships require love
and attention. That’s why CIOs -
especially mid-market CIOs with
limited resources - should factor in
the costs of hand-holding when going
offshore. |
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OFFSHORE CONTRACTS: THE FINER THE
PRINT, THE BETTER |
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Companies that have become expert
procurers of information technology
services on domestic shores need to be
hyperdiligent when they contract
offshore. |
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Outsourcing savings average 15 percent |
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Widespread claims that IT outsourcing
contracts deliver cost savings of over
60 percent are grossly exaggerated,
according to a new report today from
outsourcing advisory firm TPI.
Related article |
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Poor controls raise outsourcing risks |
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A new survey indicates few companies
have the right systems to manage
outsourcing deals with multiple
suppliers. |
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Higher costs, old woes erode
offshoring savings |
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India's labor market tightens: India
has become the location of choice for
offshore outsourcing, but that status
may be fading as companies confront
old realities and new problems that
are cutting into hoped-for savings. |
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Gartner: GOOD OLD-FASHIONED
OUTSOURCING HAS GOT TO STOP |
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Companies need to stop outsourcing
information technology the way they do
today or face serious business
disruption. |
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Managing the risk of outsourcing in
the financial services sector |
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With ever-greater competition in the
financial services sector, financial
institutions are increasingly
outsourcing non-core business
processes and functions in order to
find new efficiencies, reduce costs
and increase shareholder value. |
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March |
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Knowledge management success story |
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India’s Scope e-Knowledge Center has
been
chosen as one of the "100 companies
that matter" in the knowledge
management industry worldwide by KM
World Magazine. |
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Outsourcing: Minimizing the Data
Security Risks with Secure
Collaboration |
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With the promise of cheap labor and
increased efficiencies, outsourcing of
product manufacturing and business
processes has become increasingly
attractive for a wide range of
industries. |
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NASSCOM
and CBI sign breakthrough agreement on
offshore outsourcing |
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Business process outsourcing finally
within reach of small-, and
medium-sized enterprises. |
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Outsourcing: Keeping the relationship
alive |
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Many major outsourcing deals entered
into around the millennium are not
ageing well; renegotiation presents an
opportunity for parties to get their
relationship back on track. |
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Offshore Outsourcing: Why Russia? |
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Russia is about to become one of the
most popular destinations for offshore
software development. |
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McKinsey Global Institute looks at the
workforce in India and China |
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Both India and China have profited
handsomely from their young, able, and
seemingly unlimited workforces over
the past two decades. |
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The Implications of Medical
Outsourcing |
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Hundreds of hospitals across the
country are now outsourcing certain
medical services overseas - to
countries such as India, Switzerland
and Australia. |
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Outsourcing used to drive down costs |
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Most organisations resort to
outsourcing as a short-term tactical
measure to lower costs rather than as
a strategy in its own right.
More about this subject. |
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GARTNER: OUTSOURCING DEALS BASED ON
PRICE ALONE ARE LIKELY DOOMED |
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A new survey shows that many CIOs are
still focused on short-term savings
rather than long-term business success
when establishing outsourcing
relationships -- and that it's costing
them in the long run. |
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Is Offshoring Coding Yesterday’s Fad? |
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Outsourcing your code development
makes a lot less sense with the
radical changes in the way innovators
now create software |
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Outsourcing:
The Quiet Revolution |
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By 2010, outsourcing for most
video-game publishers will represent
about 40% of development money spent |
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European outsourcing sees strong
growth |
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The number of European outsourcing
deals rose 25 per cent in the last
quarter of 2005, compared to the same
period of 2004, according to analyst
Forrester Research. |
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DIRECT DOWNLOAD: Political instability
in the Philippines - impact on
offshore outsourcing industry |
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The report examines Affect of
Philippines State Of Emergency on
Service Providers and Buyers.
According to neoIT CEO Atul Vashistha,
"The current situation in the
Philippines heightens the need for
companies to have multiple global
sourcing locations and to have
multi-country, multi-location disaster
recovery plans in place." |
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Union warns of new wave of offshoring |
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Financial services union Amicus is
warning that a new wave of offshore
outsourcing is about to take place in
the UK's financial sector, despite
rising labour costs in countries like
India. |
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February |
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Offshoring for SMEs |
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How small and medium-sized enterprises
can get into offshore; a twelve-step
guide |
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Pakistan aims to become major IT
outsourcing destination |
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Pakistan is geared to be a major
destination for software and business
process outsourcing. |
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Why offshoring fails |
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Statistical data about offshoring
failures is controversial, making it
difficult to say how the failure rate
of offshored projects compares with
that of onshore projects. |
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Outsourcing from Europe looks strong |
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Large outsourcing opportunities are
opening up in Continental Europe in
areas such as infrastructure
management, business process
outsourcing and the public sector. |
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Software vendors face rising offshore
costs |
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The majority of software companies now
do offshore software development, but
rising prices and managing far-flung
teams is posing new challenges, a
study has found. |
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Egypt's goal: To be the land of
offshoring |
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Egypt is making a pitch to be the next
offshore outsourcing hot-spot,
claiming that its foreign language
skills and low labor costs put the
country in a strong position to
compete with India and Eastern Europe. |
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Subject revisited: Why offshoring
fails? |
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Statistical data about offshoring
failures is controversial, making it
difficult to say how the failure rate
of offshored projects compares with
that of onshore projects. What we can
say is that going offshore is a trend
on the rise. Since there are
successful long-term offshore
projects, there must also be a recipe
for how to deal with the ensuing
challenges. |
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Offshoring - it ain't easy |
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Outsourcing IT work to an offshore
location is hardly a new phenomenon -
yet that doesn't make it any easier to
decide whether to do it and, if so, to
manage the process effectively. |
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The ethics of corporate offshoring:
Exploitation or emancipation? |
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The offshore sourcing of IT and back
office services to distant locations
such as India is transforming the
world of business. |
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Managers call for rethink on
offshoring |
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Failure to involve human resources
(HR) professionals when moving IT and
business functions offshore is
contributing to low staff morale at
many firms that have adopted the
model, according to a new survey.
Direct download here |
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Outsourcing becoming knowledge
outsourcing |
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Embracing technology as a driving
force, knowledge and transaction
outsourcing is changing the way
businesses conduct themselves in the
global marketplace. |
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Processes key to outsourcing, banks
told |
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Companies must have a thorough
understanding of their business
processes if they are to realise the
full business advantages of
outsourcing, financial services firms
were told last week. |
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Outsourcing Market Losing Some Steam |
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While some areas are growing at a
healthy rate -- such as revenue from
business-process outsourcing deals --
other areas suffer from anemic growth
rates. For example, over the past few
years, the value of traditional I.T.
outsourcing deals has been marked by
steadily declining, single-digit
growth rates. |
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January |
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Diminishing Returns for Outsourcing? |
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The benefits may be harder to come by
than is widely assumed, and they could
become even more elusive if a new
international rule is embraced by the
Financial Accounting Standards Board. |
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Deutsche Bank's Outsourcing Imperative |
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As far as Daniel Marovitz is
concerned, offshore outsourcing no
longer a cost-cutting option for the
world's biggest financial
institutions. Nor is it even a source
of competitive advantage. "The issue
is that if you don't do it, you won't
survive," says Marovitz, chief
operating officer for technology at
Deutsche Bank's global banking unit. |
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Cebu more attractive than Manila for
BPO firms |
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Cebu is a more cost-effective place to
set up a business process-outsourcing
company compared to Metro Manila, said
Cebu representative. |
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French see offshoring as remote threat
to business |
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French businesses are offshoring more
of their IT functions, but this is not
a threat to French systems
integrators, and the number of IT
workers in France will continue to
grow, according to the French
association of the software and
computing services companies. |
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Indian outsourcers to launch European
invasion |
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Offshore suppliers to win onshore
contracts in 2006, says NOA. |
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Worldly Lessons for Wolters Kluwer |
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At first, the publisher micromanaged
offshore work. But stronger
partnerships are now helping it trim
costs and expand product offerings |
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Major
Players in Outsourcing |
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An expanded look at Gartner Inc.'s
analysis of the who, what, where, and
how much of offshore outsourcers |
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The Future Of Outsourcing |
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How it's transforming whole industries
and changing the way we work |
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How to win in a global economy |
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Being a global company used to mean
being a big company, but today even
the smallest ecommerce firm is a
global player by default. |
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India sets up IT worker database to
vet offshore recruits |
|
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India is to set up a national register
of IT professionals to help companies
vet employees and carry out background
checks on new recruits working in the
offshore IT and BPO industry. |
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TPI Index Q4 2005 |
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The TPI Index provides detailed
analysis of the current state of the
global outsourcing market. Every
quarter, TPI executive leaders host
the TPI Index in the Americas and
Europe, inviting members of the global
equity research community, the press
and other key audiences. |
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$100 billion in contract renewals
could challenge “BIG SIX” of
outsourcing |
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The ‘Big Six’ of outsourcing –
Accenture, ACS, CSC, EDS, HP, and IBM
– could see their dominance
challenged, with almost $100 billion
worth of major outsourcing contracts
due for renewal internationally in the
next two years, according to the
latest Quarterly Index from TPI. |
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Firms offshoring to India urged to
review security |
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UK firms using Indian IT and
back-office facilities are being urged
to upgrade their security in the wake
of a suspected terrorist attack on
Bangalore, the country’s technology
hub and a popular offshore destination
for Western firms. |
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Report: 2005 A Record Year For
Outsourcing |
|
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Workers loathe it, politicians rail
against it, and one TV newsman
vilifies it almost nightly. Despite it
all, companies are outsourcing work at
record levels, according to new data
released Wednesday. |
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India launches outsourcing staff
database |
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Indian IT trade group Nasscom will
next week launch a national registry
of IT staff designed to tackle
concerns over data security and
corruption that are estimated to cost
the country's IT and business process
outsourcing (BPO) industry up to $8bn
a year. |
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THAILAND: OUTSOURCING SUCCESS STORIES |
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While Gartner Research is busy
conducting a 10-million baht study
into drafting a roadmap of business
process outsourcing (BPO) for
Thailand, Post Database has done its
own straw poll of three successful
software outsourcing companies in
Thailand, asking them about the pros
and cons of running an IT company
here. |
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Forecast 2006 |
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What does the new year hold for IT?
Expect project management to be your
growing vexation, security lockdowns
your No. 1 task and RFID your biggest
disappointment. Plus, bold predictions
from the industry’s top luminaries. |
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2006 OUTLOOK: OPEN SOURCE, OFFSHORING,
WEB 2.0 |
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The forces are massing for some big
changes in IT industry dynamics. We
need this. The tech landscape has been
pretty dry these last few years. It
won't be a year of epic events, but
change that is already under way will
accelerate. |
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Strong Demand Powers Rise of Indian
Outsourcing Providers |
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The Indian outsourcing industry has
been growing due to surging global
demand for its services. |
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