| |
|
|
|
|
| |
| |
Market & outsourcing watch
2006
|
|
| |
|
Find papers, articles, opinions - developed
by EuroITX.com and others - as well as
news and links on ICT and off-shore outsourcing market
development in Europe and globally.
|
|
January
|
February
|
March
|
April
|
May
|
June
| |
|
July
|
August
|
September
|
October
|
November
|
December
| |
|
December |
|
|
|
November |
|
 |
Identifying the right outsourcing
strategy |
|
|
For far too long, the issue of
outsourcing versus insourcing has had
the proportions of a religious debate
between often fanatical supporters and
opponents of both. |
|
|
Filipinos expand U.S. outsourcing |
|
|
While India remains the country of
choice, call centers in the
Philippines are a booming business. |
|
|
US firms turn to Israel as outsourcing
alternative |
|
|
Besides lower costs, nation boasts
pool of educated, English-speaking
workers. |
|
|
Contact Center Outsourcing: EMEA Bound |
|
|
The Middle Eastern and African contact
center outsourcing markets will see
tremendous growth, suggests a recent
report by Frost & Sullivan. Following
the successful growth of call centers
in Central and Eastern Europe. |
|
|
What You Need to Know to Avoid
Outsourcing Risks in 2007 |
|
|
Risk-mitigation practices for
outsourcing for the coming year can be
segmented into six categories. |
|
|
Seven Trends in Offshore Outsourcing
for 2007 and Why They Matter |
|
|
Here are seven trends among the
dramatic changes that every large
enterprise and mid-size business needs
to understand when considering
offshore outsourcing in 2007. |
|
|
Trends Highlight Changes in the Way
Companies Will Do IT Outsourcing in
2007 |
|
|
In recent years, enterprises rarely
approached IT outsourcing (ITO) as
anything more than a commodity. Not
any more. It's quickly heating up as a
way to meet new challenges, and buyers
are lining up. |
|
|
Outsourcing in China |
|
|
Most providers target the burgeoning
domestic market, but a few offer a
hybrid approach that appeals to the
West. |
|
|
Poland is preferred outsourcing
destination for HCL |
|
|
To deliver its clients multilingual
and near shore business process
outsourcing services, HCL, India based
software and outsourcing company has
zeroed on Poland as its next delivery
center. |
|
|
Vietnam ranks just behind India for
global outsourcing |
|
|
HCMC, which edged out Manila and
Shanghai, possessed a pool of
high-caliber talent with more than
100,000 people graduating annually,
the report said. |
|
|
Tricks of the BPO trade |
|
|
Outsourcing is already commonplace,
but as it stretches from the IT
infrastructure into the back office,
the next major upheaval for the CIO is
likely to be in the form of business
process outsourcing. Patrick O'Brien
quizzes two industry leaders about
best practice in BPO. |
|
|
October |
|
|
Market Overview of the Americas Region
(pdf) |
|
|
Seven destinations for global services
sourcing in the Americas region –
Canada, Mexico, Brazil, Costa Rica,
Chile, Argentina, and Nicaragua – in
terms of five factors that affect a
country’s overall suitability as a
global services sourcing destination. |
|
|
Global City Competitiveness (pdf) |
|
|
The Global City Competitiveness report
provides enterprises a perspective on
the current strengths and weaknesses
of various cities in order to find a
fit that meets their global sourcing
requirements. |
|
|
Mainframe outsourcing trend beginning
to reverse |
|
|
For the last 15 years, the overall
trend in IT has been towards
outsourcing -- but that trend is
apparently beginning to reverse. |
|
|
Incentives mooted to lure outsourcing
to SA |
|
|
The trade and industry department
envisages sweeping legislative changes
to improve SA’s competitiveness in a
bid to attract business services to
SA, boost job creation and foreign
direct investment. |
|
|
The TPI Index Europe - Q32006 (PDF
file) |
|
|
The recent TPI Index report has
pointed out a drop in global
outsourcing contracts both in terms of
value and volume claiming revised
contract durations along with contract
restructuring as the prime reasons. IT
outsourcing (ITO) is predicted to drop
by 3.6 this year but business process
outsourcing (BPO) is seen rising by 10
pct. |
|
|
EU ICT Market to Reach GBP 644Bn in
'06 - Study |
|
|
According to a study by the European
Information Technology Observatory
(EITO), the Information Technology and
Telecom (ICT) market in the European
Union (EU) has grown by 3 percent to
GBP 644 billion in 2006.
Download |
|
|
Offshore outsourcing in Denmark |
|
|
National report on offshore
outsourcing in Denmark. Danish
companies involved in offshore
outsourcing. |
|
|
September |
|
|
Competitiveness, Not Offshoring, Is EU
Weakness |
|
|
Data show the euro zone's failure to
keep up with tech change, and its poor
innovation rate, pose greater problems
than cheap foreign labor. |
|
|
Introduction to Outsourcing at Major
Software Development Project |
|
|
The worldwide outsourcing market is
expected to grow from $161.9 billion
in 2002 to just over $235.6 billion in
2007 at a compound annual growth rate
(CAGR) of 7.8 percent. |
|
|
SMEs embrace hybrid outsourcing |
|
|
Survey: The Institute of Directors has
found that most small firms see
technology as critical to their future
success.
Download |
|
|
TCS changes the rules of outsourcing |
|
|
Tata Consultancy Services (TCS), the
largest software services company in
the country, is changing the rules of
the outsourcing game yet again. |
|
|
CIO Forum: SMEs to ride next
offshoring wave |
|
|
Small businesses will be the next to
benefit from offshore outsourcing -
but it might not be a route taken by
every company. |
|
|
CIO Forum: CIOs still split on
outsourcing |
|
|
'It's mine and you can't touch it'
versus 'why on earth would I still
want to manage that?'... |
|
|
Avoid the "curse" of cheap outsourcing
deals |
|
|
Outsourcing deals based on selecting
the supplier with the cheapest bid are
the most likely to run into trouble,
according to research by the London
School of Economics (LSE). |
|
|
Czech move as nearshore outsourcing
grows |
|
|
Infosys last week became the latest
Indian IT outsourcing specialist to
bolster its presence in Europe,
announcing plans to double the size of
its Czech “nearshore” development
centre to over 350 seats. |
|
|
New Datamonitor report looks at future
of outsourcing |
|
|
In its report, The Future of
Outsourcing, independent market
analysis firm Datamonitor examines
what lessons from the past the new
wave of outsourcing can learn from and
what will drive its success going
forward. |
|
|
The future of outsourcing |
|
|
Outsourcing is increasing its reach in
terms of vertical industry reach as
well as geographic scope. While the
firms investing in it are
wide-ranging, their individual needs
are all similar in that they need to
reduce overheads as much as possible.
Yet the outsourcing phenomenon is
rarely understood. |
|
|
IT offshoring set to grow |
|
|
UK companies will double offshore IT
services staff numbers by 2008,
according to analyst Ovum |
|
|
Outsourcing Benefits Rarely Understood |
|
|
Outsourcing is one of nearly every
industry’s necessary evils. Companies
looking to reduce overheads costs
often look to outsourcing options as a
means to fit their needs at better
costs. Yet the full scope of
outsourcing, from its weaknesses to
its potential is rarely understood. |
|
|
August |
|
|
|
July |
|
|
|
June |
|
|
Outsourcing growing in flexibility |
|
|
Once upon a time, if someone mentioned
business process outsourcing (BPO),
one would automatically think of
India. |
|
|
Dutch agency expands RP program to
promote BPO |
|
|
The Center for the Promotion of
Imports from Developing Countries
(CBI) of the Netherlands is expanding
its program in the Philippines to
further enhance the competitiveness of
its business processing outsourcing
industry as an international supplier
of BPO services in the European
market. |
|
|
Offshore to Sri Lanka: Finding Sri
Lanka’s off shoring niche launched
this week |
|
|
An in-depth report on taking the
advantage of the potential benefits of
the newly established global trade
services, branding as an off-shore
destination of choice for
international visitors and government
policy measures will be launched this
week. |
|
|
Contract flaws increase offshore
outsourcing risk |
|
|
Businesses are increasing the risk of
offshore outsourcing disaster by
failing to draw up tighter contracts
when dealing with overseas service
providers, according to analyst
Gartner. |
|
|
Unison condemns offshore medical
transcription |
|
|
NHS trusts that outsource the
transcription of medical notes to
South Africa, the Philippines and
India received a sharp rebuke from
health union, Unison. |
|
|
Outsourcing: The Russian Revelation |
|
|
When Daniel Marovitz sought an
offshore partner, he scanned the
globe. "We talked about Canada,
Ireland and low-cost locations in the
United Kingdom. But it really came
down to India and Russia," said
Marovitz, chief technology officer for
global banking at Deutsche Bank's
investment banking unit, in London. |
|
|
Russia Navigates a Bumpy Road to
Outsourcing Future |
|
|
Opinion: The Russian outsourcing
industry, though small, is gaining
maturity and shows promise. |
|
|
Philippine government unveils new
outsourcing plan |
|
|
The Philippine government plans to
implement "overseas global
outsourcing" -- a new marketing
strategy that will tap Filipino
managers based in the United States to
convince American companies to
outsource their back office needs here
in exchange for financial incentives. |
|
|
In
Depth: When Outsourcing Goes Bad |
|
|
Lawsuits, recriminations, millions
squandered on failed projects--and
outsourcing is supposed to be a good
thing for businesses? |
|
|
IT outsourcing 'no longer key industry
growth area' |
|
|
Revenue from IT services reached
$624.4 billion (£336.8 billion) in
2005 after a six per cent increase
from 2004. |
|
|
Offshore outsourcing upstarts bite at
India's heels |
|
|
India may be the best known
destination for offshore contact
centres but 'nearshore' countries such
as Egypt also want to get a piece of
the action. |
|
|
Datamonitor: Is Africa the new India
for contact center outsourcing? |
|
|
Africa is becoming a hot spot as a
business process outsourcing (BPO)
destination, fueled in part by western
investments and regional efforts by
governments and private sector firms. |
|
|
May |
|
|
Offshoring to Romania: the right
skills at the right price |
|
|
Countries in Central and Eastern
Europe will become the favorite
locations of Western European
companies for the migration of some
services, according to an Economist
Intelligence Unit (EIU) study. |
|
|
UK firms start to shun offshoring |
|
|
IT offshoring is an unpopular option
for the vast majority of UK firms. |
|
|
Assessing Geographic Risk in Global
Outsourcing |
|
|
Probability is nothing but common
sense reduced to calculation." Pierre
Simon Laplace (Théorie Analytique des
Probabilités, 1812) |
|
|
China wants Indian outsourcing crumbs |
|
|
When there is a spillover effect of IT
outsourcing from India, which is the
country most likely to receive
business? |
|
|
India cracks down on offshoring data
security |
|
|
India is creating a new regulatory
body to improve the level of security
for the country's offshore IT services
and business process outsourcing (BPO)
companies. |
|
|
The Seven Deadly Sins of Outsourcing |
|
|
Outsourcing is a source of stress,
struggle and angst for many IT
managers, and no wonder: More than
half of outsourcing agreements end up
prematurely terminated, according to a
study. |
|
|
Outsourcing Survey 2006, Part 2: Why,
Where, and Who |
|
|
We explore why organizations choose to
outsource, where they move it, their
use of multiple vendors, and success
factors in choosing a service provider |
|
|
April |
|
|
International Investment Conference on
ICT for West and Central Africa |
|
|
24-26 October 2006, Bamako, Mali |
|
|
Southeastern Europe pitches for
outsourcing |
|
|
neoIT, which advices on outsourcing
issues, has issued a new white paper
on the state of readiness of the
Southeastern European (SEE) region. |
|
|
UK firms to drive offshore outsourcing
boom |
|
|
Demand for offshore outsourcing
services among UK and European
companies is set to increase by 50 per
cent per year over the next two years,
according to Gartner. |
|
|
Good practice note on data protection
in outsourcing |
|
|
This good practice note sets out what
you need to do to comply with the Data
Protection Act 1998 when you outsource
the processing of personal
information. |
|
|
How to avoid an outsourcing disaster |
|
|
Good governance - and leave the
techies out of it too? |
|
|
Microsoft's Gates Sees Vietnam
Outsourcing Potential |
|
|
Microsoft Corp.
Chairman Bill Gates said Vietnam has
the potential to develop as an
outsourcing center similar to India,
during the first visit by the world's
richest person to the Southeast Asian
nation. |
|
|
Outsourcing Survey 2006, Part 1: What,
How Much, and How Long |
|
|
We explore what IT is outsourcing, how
much it costs, and the length of
outsourcing contracts. |
|
| | | | |
