European Information Technology eXchange

:: IT Outsourcing :: BPO :: Nearshore :: Offshore ::
   
 

Market & outsourcing watch 2011

  
 

Find papers, articles, opinions - developed by EuroITX.eu and others  - as well as news and links on ICT and off-shore outsourcing market development in Europe and globally.

June 2011

New Data Privacy Rules: India Inc Unhappy

 New technologies bring new threats. And with the advent of cloud computing and the increasing popularity of social media, data privacy has been pushed into the background.

World Bank: Philippines best performer in services export

 With its human capital and good telecommunication infrastructures, the Philippine has become one of the best performers in services exporters particularly in the business process outsourcing.

Outsourcing in Ukraine: benefits and drawbacks

 Ukraine offers highly skilled IT specialists at a low cost for companies looking to develop projects within Europe. But while the honesty of its people appears to be a key selling point, problems of corruption and the possibility of social unrest remain.

Lack of legislation on data privacy protection worries investors

 The lack of legislation on data privacy is a growing cause of concern for prospective investors and a substantial hindrance to the development of the BPO sector in the Philippines.

To Outsource or Not to Outsource

 Security is a business process and one that the company must maintain control over if it’s to remain secure. However, it’s not as black and white as that as there are significant benefits to tapping into an external resource for certain areas.

5 tips for getting better results from your IT contractor

 IT outsourcing is on the rise and for good reason. There are notable benefits associated with it such as gaining greater flexibility in meeting customer demands regionally or nationally, changing fixed costs to variable costs, extending expertise beyond internal resources, improving risk management and so on.

Bangladesh teenagers drive outsourcing growth

 The Bangladesh Association of Software and Information Services (BASIS) estimates there are some 15,000 freelancers like Zahid in Bangladesh doing outsourced work for technology companies from across the globe. The country also has some 500 registered IT outsourcing companies which collectively employ an additional 20,000 workers.

With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

 Outsourcing is a cyclical business – when economies nose-dive, organizations batten down the hatches and wait for the uncertainty to clear, before making decisions that are longer-term in nature and potentially disruptive to the business.

No matter an outsourcing contract's size, governance is an inside job

 There was not a thought about how to govern the IT contract. There was no concept in the deal about how to improve IT service to the business.

Using Cultural Intelligence to Meet the Challenges of Globalization

 What's your take on cultural intellect in managing global project teams? Draw knowledge from organizations that provide training initiatives and open resources. Learn how to develop shared vocabulary, commonality of business concepts and global data used for planning a cross-cultural venture.

India's IT outsourcing industry shifting to outcome-based model

 Above-average wage rises concerning. India's IT industry body Nasscom chief Som Mittal has said that after the economic crisis, traditional IT outsourcing model in India is undergoing a fundamental shift to an outcome-based model.

No. 1 Gripe with Outsourcers: Lousy Service

 Survey finds CIOs need to improve vendor management

Philippines lifted by outsourcing boom

 A phone call from the U.S. related to a broken home computer, a magazine subscription or an insurance claim is typically expected to be routed to a call center in Bangalore or Mumbai.

IT Application Outsourcing by Banks Rebounds

 Vertical expertise becoming critical to service provider differentiation

9 Ways to Stop Your IT Outsourcing Deal From Leaking Money

 Experts estimate that an outsourcing deal can lose up to 30 percent of its value each year due to poor governance. Here's how to plug the holes.

Is Offshoring Different in the Cloud?

 IT has been offshoring projects for 20 years. How does cloud computing change the situation?
 
     
   

© 2004 all rights reserved by EuroITX.com