Outsourcing of ICT and related services in the EU (report)

Based primarily on an analysis of a body of research covering more than two decades, this report defines the scope of 'offshore outsourcing' and the services involved. It also covers issues such as the distribution of ICT service employment in Europe, driving factors of ICT service outsourcing and current trends in offshore outsourcing.

Offshore outsourcing trends 2005 by NeoIT

Offshore outsourcing set for a big year in 2005?

Commonwealth Business Council Technologies

"...a tri-lateral bridge for trade between governments, buyers of sourcing services and the suppliers of sourcing services."

Offshore outsourcing in Britain :: The British Computer Society ::

A research report produced by The British Computer Society on the impact of offshoring in Britain. Valuable market insight!

IT directors in the UK are ignorant of cost savings with offshore alternatives

Leading IT industry research firms might completely be wrong about the (future) effect and consequences of offshore outsourcing. New research results surfaced.

Offshoring: why calls for protection should be resisted

The writer is director the of the UNCTAD Investment Division and led the World Investment Report team

Externaliser 2004, Paris

The French IT outsourcing market overview

You can not outsource everything

The case of Procer & Gamble. "Rising above the emotional stress of the situation, we decided which roles to move by looking through the eyes of P&G's customers such as Kroger or Wal-Mart, or the consumers who buy the products. If they couldn't "see" the work or wouldn't pay extra for it, then it was a candidate for outsourcing."

Offshore outsourcing is reshaping the global IT map

UNECE: The major force moving the world industry of information and communication technology (ICT) in the post-bubble era is the spread of international outsourcing.

Offshore IT services in South Africa

Too many players in the lower-end services sub-sector, there is bound to be a shake-up.

CeBit 2005: dedicated exhibition area on outsourcing

For the first time, CeBit 2005 will have a 3000 sqm area dedicated to outsourcing. Exhibitors include India, China, Malaysia, Philippines, Bangladesh, Indonesia, Thailand, Vietnam, Czech Republic, Romania, Bulgaria, Russia and the Baltics. Accompanying the exhibition is an international forum featuring key IT outsourcing issues.

Offshore research

VENTORO has released its 2005 offshore outsourcing research. The research is based on the opinion of 5231 business executives across North America and Europe. For the research 303 offshore vendors in 12 countries were also polled. The report is downloadable free of charge from Ventoro's web site.

Offshore opportunity analyser

Be prepared! You are about to pay USD 800,- per page (10 page report). Major credit cards are accepted...

Russia to increase outsourcing market share More: 70-80% annual growth expected

Russia plans to invest USD 470 million in the creation of a programming center in the city of Dubna, Moscow. The center will produce software for Russian and foreign companies.

Growing demand for outsourcing in Europe

BPO is driving growth.

Czech Republic: serious competition to India (and other outsourcing nations)

According to A.T. Kearney’s 2004 study the Czech Republic is the 4th best location for offshore services in the world... Do you hear that?

Onshore outsourcing = home sourcing

Countries and companies around the globe realise the potentials of their own homeland. An example from the USA but also have been seen in France.

Outsourcing legal document management

It is not rocket science, but specific needs must be addressed adequately.

Fujitsu Australia to move work to the Philippines

FUJITSU is pushing its Australian operations to move work to its low-cost Philippines subsidiary in an effort to be more competitive in the increasingly cost-conscious IT services sector.

Be a specialist and focus on outsourcing

Cognizant's view on offshoring and the latest trends in outsourcing.

Offshored

The bottom line is boosted but negative sentiment is growing. A US outlook of offshore outsourcing.

Offshore outlook - 2008

About 20% growth is expected till 2008

Lesson for developing nations

How the Indian diaspora helped the outsourcing movement to grow.

Offshore outsourcing firms have difficult life in Europe

European businesses are increasingly opting to use onshore IT services firms, according to an IDC research. Leading Indian outsourcing firms will count only 1.3 per cent of total IT services spending in Western Europe.

Data privacy and Security (PDF)

The paper provides insight into security laws in place to ensure data confidentiality in an onshore-offshore environment.

Mapping offshore markets - 2004 (PDF)

A comparison of various offshore locations world wide.

Offshore outsourcing risk evaluator :: Risk evaluator home

The tool quickly gauge preparedness and capabilities for success comparing best practices compiled from about 100 offshore cases.

European top companies plan to outsource more

About 20% of the top European companies plan to outsource work over the next two years. The preferred destination is central and eastern Europe.

Offshore billing rates in India - 2004

The dynamics of offshore services billing rates in the largest outsourcer in the world.

Singapore (might) become an attractive offshore BPO hub

Analysts are divided over Singapore's potential to become a major international offshore business process outsourcing hub.

World Investment Report 2004

The Shift Towards Services - WIR2004 presents the latest trends in foreign direct investment and explores the shift towards services, with a special analysis of offshoring service activities.

Pre-contract due diligence is key to outsourcing success

Businesses are running the risk of entering into duff IT outsourcing contracts by failing to conduct a rigorous enough evaluation of the business case and potential suppliers, according to new research.

Paris: protecting French jobs

France announced plans to spend Euro 1.2 billion on tax breaks and other incentives for companies that agree to keep jobs in the country.

Offshore outsourcing market: the Netherlands

Market update on the offshore outsourcing landscape in the Netherlands: moving up to sea level.

Offshoring: the German perspective

European nations have joined the movement to offshore, mostly IT, services tasks offshore. However, German companies see fewer benefits from offshoring than their US counterparts.

Rural Sourcing Inc.

Are there ways CIOs can control cost other than sending jobs thousands of kilometers away? Some found the answer.

Some companies are bringing work back to the home

For all its promise of cost savings, enterprises disillusioned and dissatisfied with offshoring IT labor are starting to bring that work home.

Forming an alliance is the way to compete

IT services giants such as full-service providers IBM and Accenture will come under pressure from alliances of smaller firms aiming to grab a larger chunk of the global $600 billion market, according to research from analyst Datamonitor

The next big bang in offshore outsourcing: Malaysia?

India and China may be the world's premier outsourcing spots now, but Malaysia is fast emerging as a serious contender for global offshoring dollars, says management consultancy AT Kearney

Offshoring to India? The job might not even go so far...

In a bid to tap new markets and satisfy customers keen to outsource to more than one location, India's back-office service providers are setting up shop overseas.

13 steps to successfully managing your offshore outsourcing supplier

More than half of offshore outsourcing initiatives fail to meet cost savings and contract performance targets, according to a three-year study of 90 offshore initiatives.

The offshore software development model

The offshore software development model presents an undeniable value to organizations around the globe: world-class process discipline, combined with highly skilled, motivated, and well-educated developers and programmers, who are fluent in English, and whose wage demands are less than half of their Western counterparts.

Offshoring backlash: need to mitigate (perceived) risks

"To the extent that you can mitigate the risk in the minds of your customer, the better off they are and we are." Akshaya Bhargava, CEO of Progeon Ltd., (a subsidiary of Infosys Technologies Ltd. in Bangalore)

UK is about to lead the growth of European offshore outsourcing

According to Forrester Research, the UK will lead the growth in offshore outsourcing across Europe over the next 10 years.

Indian outsourcer are looking at China... very seriously.

Again, Indian outsourcers are moving faster than most of the crowd. Indian offshore outsourcing giant Wipro is setting up its first Chinese development centre.

Exigen Group and Dati create the largest Baltic IT resource in Latvia

The combined strength of Exigen and DATI represents the largest IT resource in the Baltics, with over 700 employees skilled in application development, maintenance and operations

The global IT value chain

What are the alternatives in positioning and building brands for IT companies from low cost countries?

Global Delivery Model - next milestone in IT development

According to industry experts, the Global Delivery Model (GDM) will be the next considerable milestone for IT after offshoring.

Outsourcing Pricing Guide by META Group

Eighty percent of organizations will outsource at least one function by 2005, according to research by META Group, Inc.

Kashmiri firm tries to tap into offshoring boom

Regardless of regular gunfire bursts, grenade attacks and bomb blasts, a technology company in Kashmir is trying to catch up with the outsourcing boom that has earned India billions of dollars

IBM prefers South Africa as back up for outsourcing

South Africa is establishing itself as a preferred outsourcing destination, and is rapidly becoming a back-up site for India

Offshore billing rates are set to raise

Look at how offshore billing rates are set in India - the offshore outsourcing leader

IT Outsourcing and BPO increasing in Europe

After a relatively quiet period, outsourcing contracts especially BPO deals, are on the increase especially in Europe..

Brasil - Outsourcing Market Projected to Grow 15% in 2004

According to a Brazilian consulting firm, the country’s market for IT outsourcing will grow 15.2 percent in 2004, increasing to BRL 7.6 billion from BRL 6.6 billion.

Offshoring IT is set to grow in Europe

Forrester: by 2009 European firms will spend more than EUR 3.6bn on offshore outsourcing.

Africa is waking up for outsourcing

Can Africa make a significant impression on the global offshore IT outsourcing landscape? Ghana, South Africa, Senegal and Mauritius are moving into this space.

Outsourcing Made In Germany

That type of classic outsourcing has been slow to take off in Germany. However, Infosys Technologies (India) needed to expand its 200-person office near Frankfurt in order to take advantage of corporate Germany's increasing appetite for outsourcing.

Argentina: an attractive outsourcing destination!?

Does the low peso and a decade of tech investment  make Argentina a competitor to India? For some the answer is yes...

Microsoft in the offshore outsourcing market

Of 18 services companies that Microsoft designates as global partners, five of them are based in India.

China Outsourcing: risks to consider

Costs, language problems and an uncertain legal system are the main obstacles to China taking on India as a centre for offshore software development, experts say.

Offshore destination: Singapore

Singapore is gearing up to become a major provider of high-end Business Process Outsourcing (BPO) and shared services, according to the Economic Development Board of Singapore.

IT OFFSHORE OUTSOURCING - German perspective

Presentation by Ernst&Young Germany at the 2004 Russian Outsourcing and Software Summit

Offshore outsourcing: the Dutch perspectives by SOGETI

Offshore market trends in the Netherlands 2003 - 2008.

Business Services and Innovation in Germany and the UK: The Case of IT Outsourcing

This study investigates the case of IT outsourcing in Germany and the UK. In both countries, the rapidly growing IT outsourcing market is an important driver underpinning growth in the computer services sector.

le salon Externaliser 2004: Paris 5 - 7 October 2004

Externaliser 2004 is a trade exhibition entirely devoted to one of the key management issues: outsourcing.

IT Research at bitpipe

Bitpipe carries a large number of white papers and reports on outsourcing as well as on technologies

SERVICES OFFSHORING TAKES OFF IN EUROPE

Nearly half of Europe's top firms plan more offshoring in coming years said a survey by UNCTAD and Roland Berger Strategy Consultants

Offshore Outsourcing in ASEAN

The (new) name of the game...

CeBit 2004: Careful optimism

DHL goes 100% offshore with its IT operation

European Market: It departments are expected to shrink in 2004

Growing concerns about the labor market impact of off-shore outsourcing in the UK.

The UK is one of the largest IT market in Europe and also one of the most important off-shore outsourcing destinations for ICT service providers from low income countries. The Trade Union Congress has called for a comprehensive study on the impact of off-shore outsourcing on jobs in the UK.