Service Buyers

Assessment and Strategy

What to outsource?

Formulating the outsourcing strategy

Selecting the outsourcing location

Ways to go offshore

Vendor selection and due diligence

Vendor selection process

Cooperation primer

Contracting and transition

The outsourcing contract

Service Level Agreement

Outsourcing relationship management

Other related papers

Service providers

Strategy and planning

Outsourcing competence rating

Action Planning Guide

Cooperation primer

Marketing

CBI SURVEYS: The software, IT services and outsourcing market in the EU

- 2006 edition

- 2005 edition

- 2004 edition

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Web site promotion guide

Web site evaluation guide for service providers

Everything you need to know about MARKETING

Contracting and transition

The outsourcing contract

Service Level Agreement

Outsourcing relationship management

Government and industry associations

Strategy and planning

Marketing and "placebranding"

Sector support

Offshore outsourcing opportunities for emerging economies

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The role of industry associations